Our reviews
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4.9
7521 reviews73 reviews have no rating
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Birdeye Means More Reviews Since starting with Birdeye, our reviews have increased dramatically. Although we recently had some technical difficulties, they were eventually solved satisfactorily. Pros I liked how functional and easy it is to use. Cons We had some SIKKA software issues that did not allow us to receive reviews at one of our offices. The issues were eventually solved.
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Flawless Set up and Installation. Amazing how everything is integrated and works seamlessly
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Birdeye Survey I really like the way Birdeye works and how easy it is for our customers to fill out a short survey about us. Pros Easy to get surveys out to customers. Easy to follow instructions. Cons Integration with our system was a little difficult at the beginning but is working correctly now.
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New User Wonderful! Pros It is very user friendly; however, has amazing features. Our reviews are finally getting routed properly! We are so pleased! Cons I love the software but because we are using revenue well and officite... I believe we are not using it to its potential. So not a software issue.
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Best review company Overall the best decision we made as a company. Pros We are able to increase our reviews and sales! Cons We have a lot of things that we like with this company and maybe only one thing we don’t like but is nothing that is effecting our company.
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Birdeye Review The experience has been good so far. Pros That it gives patients the option of writing a personal review they can post, or a review they can send directly to us. It also gives patients the freedom to review and comment on their experience. Cons I haven't found anything I don't like as of yet.
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0 to Hero! Very Pleasant! Pros When i fisrt started with Birdeye my reviews were in the dumps! Now I have over 1000 5 star reviews!!! Thanks Birdeye! Cons Absolutely Nothing! Birdeye has brought the reputation of my practice to the forefront of our community!
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Recommend birdeye to all business owners Birdeye has been one of the best investments we have made for our business. From the customer service to the results, we have enjoyed every little thing about it. We have been able to double or triple the number of reviews we have received all because of birdeye. Being a dental office, we rely heavily on positive reviews to keep a good reputation in the community but also gain new patients and we owe that to birdeye! Pros The best part of this software is the easiness of using it and the results you get. It has made it so easy for us to get positive feedback/reviews from our patients. Everyone is busy and this software has allowed us to triple our reviews with little to no extra work on our end. Cons To be completely honest, there isn’t anything we don’t like about it. Everything has been a positive experience and has gotten us the results we want.
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It has improved our reviews Good, I think it is a great service. Pros I love the fact it sends reviews to patients, However, you must stay on top of it, we had a period where we got zero. If you call it gets fixed Cons The fact a negative review still post.
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Summary of Birdeye Pros It works and it is as simple as that. The support for Software always answers any of my question in a timely matter. That is all I need. Cons I have not had a problem with software yet...
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Highly effective I’ve spent a lot of money over the years trying to boost my online ranking. Bird eye has been the single most effective thing I have implemented. Pros Ease of use for reviewers and how fast they send the reviews to me Cons Some older clients can’t figure out how to post
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Very Pleased Excellent. Great customer service. One of the best marketing decisions our office has made :) Pros I love that it is super easy all we had to do was to sign up and everything was handled for me. I am super excited how it has helped us generate good honest reviews. Cons We had a couple issues setting up one of our offices getting the listings built out but Birdeye fixed it right away.
- k
Bird Eye is the BEST type of "set it and forget it" review system. It works! We want to make sure that we are on top of any concerns they may have, but when our new patients can get up to date word of mouth testimonies, it speaks volumes. Pros It allows me to focus on the things that I need to in my office while knowing that we are not missing out on reaching out to our patients for their experiences. Cons We've been using Bird Eye for a couple of years now and I don't have any cons as of yet.
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Very pleased! Pros We are extremely happy with the ease of use of this software. Reviews are very easy to request and quick to post to our social media. Cons We do wish it was compatible with our practice management software (tops Ortho), but from what we've been told, this is a tops issue, not BirdEye.
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Birdeye We are increasing the number of reviews. Pros We are getting more reviews on Google and rank high in our area. Cons We used to get more feedback on how to improve our use of Birdeye.
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Amazing app I use it for work and it’s simple to send links and contact customers Pros Very simple to use and write reviews and contact Cons Nothing about the app is bad. Easy instructions and simple to navigate
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Excellent Software Awesome. It is great. I love the fact that the program make so easy to send Review Invites. Pros The excellent customer service is special. They care they teach they show you. They are very knowledge of their product. It is a very easy software to use. You get reviews from customers pretty easy. Cons At the moment I like everything. Everything is workinmg great.
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Love it! Pros Automated process, dashboard, bird eye reviews that don't hit google. Cons It would be nice to have some training videos to train more staff on how to use the software.
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Great for Customer Reviews and Knowing where you stand as a business Pros Ease of use with the software it is great Cons Nothing I can see at the moment It works as it should and we have had no hiccups
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BirdEye Pros The ease of use! Birdeye software is very user friendly. Cons One con would be the voice transcribe to text, it never gets the words right.
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Review of Service Good Pros Love how it increase our google reviews good value for investment Cons How the not so good ones still get posted.
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Excellent way to get reviews Very good. I’m always delighted to see a new review. Boosts the ego ha! Pros Immediate and easy ways for patients to review the visit. Cons Bird eye reviews are not really seen by patients unless you manually post them somewhere like in the office or on the office website.
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Worth it! New patients have increased significantly based on positive reviews generated by BirdEye. The best investment. Pros The review requests are automatically generated and patients are encouraged to leave reviews. It has fueled my practice growth! Also love the option to reply to the patient if they have feedback for the practice and how we can improve. Cons I had one patient complain that she already left a review and was still asked to leave a review after her service. I'm not sure if this is true or not.
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Great Service for Building your referral network I have a noticed an uptick of business when we receive new customer referrals. Pros I think the ease of this service to build up your customers satisfaction referrals has been great and has helped build up a new client base. Cons I have no complaints, just need to be more attentive to having my staff follow up on all our clients by sending them a Birdeye response.