Our reviews
We're #1 but don't take our word for it. See what businesses say about us.
4.9
7522 reviews73 reviews have no rating
- e
Simple is great in business and you made this very easy to execute.
- j
The Birdeye platform has been a great tool to improve our online review score and stay on top of any customer service issues. Their support is also great.
- b
Fantastic product and service. Great and easy to use interface and client support.
- m
Initially I was frustrated with this service. Bird Eye contacted me as soon as I posted a poor review and was responsive to my need.
- d
Tech support rocks!!
- k
BirdEye is a rare breed, an exceptional company. The executive staff should be the gold standard that other executive teams model their business after. Never have I seen an executive team so deeply dedicated to customer service and dedication to ensuring that each customer gets the product that works best for them. In addition, their team member who heads up implementation, Matt, is absolutely brilliant! He walks you through everything step-by-step and follows up. Bravo to Bird Eye. Everyone in business who needs reputation management MUST WORK WITH THIS COMPANY.
- p
The associate that helped us was very knowledgeable. The process was quick. I highly recommend Birdeye.
- w
I am just starting out with BirdEye, so customer support is of utmost concern in this early phase as it is an indicator of who you can expect the relationship will go. While using online chat I posted my questions - Peter with whom I was chatting did an outstanding job. Showed me screen shots and corrected my mistake on the fly. Very glad I selected BirdsEye
- a
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- s
So far the Birdeye team has been very helpful in getting us set up. Our onboarding person replies immediately and sets up appointments as needed. If there are next steps, she gets them done quickly and lets me know. Pleased so far.
- e
- d
The product is excellent. It has helped us grow the number of reviews we receive. Their customer service is amazing! Would highly recommend Birdeye!
- a
- j
Birdeye has provided a unique solution, especially with their approach to SEO and automation. Birdeye integrates with JobNimbus for my roof contracting company and also has access to the review platforms our customers typically use.
- j
Some of the best help out there for boosting your reviews!! Use Cases and Deployment Scope - BirdEye helps our company boost our reviews on the internet. Pros - Easy email process to send out links. -Quick process for customers to fill out the review. Cons - Make it easy for techs to use on their phone. It'd be nice to have a short cut. Likelihood to Recommend - It's a useful tool for companies that are interested in having people fill out reviews and getting a more in-depth look at their social media activity. In one instance, we had a customer call in who wanted to give our tech a good review. We took down their email and name and off it went. The customer responded right away with a wonderful review! Users and Roles - Administrative Return on Investment - Very helpful for improving our reviews. -Has helped us to climb in numbers. Alternatives Considered - We evaluated a few others but never implemented them. BirdEye has been all we need so far.
- t
very professional service!
- k
Our law firm just signed up with BirdEye. The on-boarding process was thorough but efficient. The platform is easy to use and the dashboard is great. We look forward to increasing our positive reviews through BirdEye.
- a
BirdEye is simply amazing! Use Cases and Deployment Scope - Our dental office has been using BirdEye for about 3 months now and we have been very happy to read the reviews by our patients, and when possible make suggested adjustments to improve our services. Pros - BirdEye is easy to navigate. -BirdEye is efficient and the process is streamlined. Cons - BirdEye is already excellent. I have no real suggestions for areas that need improvement. Likelihood to Recommend - BirdEye sends our patients a survey while their recent visit is still fresh in their mind, thus returning thorough responses. Users and Roles - Owner and manager Return on Investment - Hopefully, by sharing patients reviews on several platforms, our online presence will begin improving, making us easily visible on web searches. Alternatives Considered - BirdEye results are more useful. Other Software Used - Solutionreach
- t
Great website. I like it so much. Thank you for Birdeye Team!
- m
I'm a believer. Birdeye has made a significant difference in our ability to generate and manage online reviews. I haven't had to use their customer service much, but when I have it's also been exceptional. Top flight company.
- c
If you own a business, get BirdEye!
- a
5 months in and very happy! I have found the service very effective and easy to use. A hands off way to get my happy patients to post reviews.
- a
Great product! Pros: ease of use, the concept of having all reviews in one place Cons: some of the steps to do certain things in the software feels a but clumsy
- s
Forrest and Kyle have both been very helpful, knowledgeable, and professional. They've made the set up very simple. We are so excited to be part of the Birdeye family and look forward to seeing the results in the near future!