Automatic Machine Pros: The support team was helpful in the beginning with helping me set up the program. She took me through all the steps and answered all my questions. It supplies me with many templates to choose from! Cons: Birdeye supplies a lot of templates but within some templates have words which are unchangeable. It limits us to what language we want to use. It would be better if Birdeye had the option to view different platforms feedback at the same time. Overall: Being a business, it gets busy and I do not have time to contact every single previous customer to ask for a review. Birdeye eliminates the worry to do a post-purchase job. It also notifies me when it has sent out messages, which is a great system to keep track of activity.

This review is specifically for Avnish on the Birdeye Team. I cannot say enough good things about him and his dedication to helping me resolve my issues in a timely manner. He always has the best attitude and is happy to help me!! It really is a joy to work with him. Thanks Avnish!! Evan is also awesome and I appreciate him so much as well :)

So far, so good. We are a fairly new client with BirdEye, but we like the reporting and the platform to be able to post a reply on all reviews from one dashboard. The team has been great to work with and very quick to respond to any questions we've had in getting set up.

Thanks for your professionalism.

Less than a week with Birdeye and I can not say enough good things about this company and operation! To say I am extremely satisfied would be a major understatement. From start to finish every representative has been very helpful and a true professional in every sense of the word. Everyone I came in contact with was keen on getting me the results I was looking for. From TOMMY, who start the process and was attentive to my needs. To ANNIE who gave a phenomenal easy to understand tutorial on the platform. To NICK, who took my feedback to heart, and reached out to make sure all my needs was met. Thanks to all of you for an amazing experience! By the way the service itself I believe every business owner in these days and times should have. Just an awesome user friendly platform that gets RESULTS!!!