Our reviews

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4.9

7770 reviews
5
7289
4
365
3
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75 reviews have no rating

4.8
3,101 reviews
4.7
586 reviews

Customer service was fast, took care of the problem and taught me how to avoid it in the future.

Doug B.
Fri, Jul 06, 2018 02:18 PMvia Birdeye

Excellent connectivity

A Google User
Sat, Jul 07, 2018 01:13 AMvia Google Play

My problems are recognized and corrected quickly

Grant B.
Mon, Jul 09, 2018 04:01 AMvia Birdeye

Very responsive, very fast, very helpful. I love my partner support team. I couldn't be more confident with the help for the Sikka Integrations.

Caine
Mon, Jul 09, 2018 09:29 AMvia Birdeye

Pretty quickly after we started the upload, Kyle found a slight hiccup with our particular software. After I provided all the (minimal) help I could, he was able to go behind the scenes, remote access our service and finish the install. It was fun watching my computer screen in action. All went really well, and we got our first review this afternoon - 5 stars. Thanks Kyle

Christine M.
Tue, Jul 10, 2018 06:59 AMvia Birdeye

My experience with Hafsa was excellent. She was very helpful, and made it clear that she was on hand to answer any questions after the implementation experience.

Karen M.
Tue, Jul 10, 2018 05:56 PMvia Birdeye

I have chatted with someone with your company 2 times in the past couple days and they have been absolutely fabulous! Very timely and helpful. Answered all of my questions! Thank you!

Rachel K.
Wed, Jul 11, 2018 01:53 AMvia Birdeye

I was unsure if I had a previous log-in to Google Reviews or not and needed assistance on that. My caller was very pleasant to talk to and helped me out the best she could!

Nova I.
Wed, Jul 11, 2018 03:36 AMvia Birdeye

Great experience! Matt was very confident, knew everything to a T and clearly communicated it.

Test Home I.
Thu, Jul 12, 2018 04:05 AMvia Birdeye

Matt was a great first contact with BirdEye, he definitely knows the business and was able to refer me to the best solution possible.

Roomi Kh
Thu, Jul 12, 2018 12:20 PMvia Google

After contacting Customer Support I was called by one of their representatives within a few minutes. He kept me on the line until the problem was completely resolved and the update to our listing was live. After that they sent a follow up email with a screenshot of our listing to ensure it was done correctly. Great work!

corcoran
Thu, Jul 12, 2018 01:09 PMvia Birdeye

it was a rocky beginning, we didn't get a call so I called in and there was some confusion... but he did great, answered all of our questions, and spent a lot of time with us making sure the program would work for our business, given it is a unique use case.

carolina
Thu, Jul 12, 2018 02:42 PMvia Birdeye

Love Birdeye! Use Cases and Deployment Scope - Birdeye is used primarily by our Marketing Department. It allows for reach outreach and monitoring. Pros - User friendly dashboard. -Great Account Management team. -Seamless review outreach. Cons - Nothing needs improvement; Birdeye's capabilities and system are miles ahead of their competitors. Likelihood to Recommend - Birdeye is well suited for growing your overall number of positive reviews and limiting the number of negative reviews posted about your company on the web. Birdeye is less appropriate for smaller businesses as the cost per location is higher than competitors. It makes sense when you have a multi-location business. Users and Roles - Marketing Return on Investment - Growing the number of reviews for all of our clinics which in turn has helped to boost revenue. Alternatives Considered - We have used Review Trackers however their review outreach is limited to only email review requests and not SMS messages like Birdeye.

Megan Sullivan
Fri, Jul 13, 2018 03:17 AMvia TrustRadius

I really enjoy you all answer my questions and try to solve my all problems. It's the best services I received.

Fairview Helper2
Fri, Jul 13, 2018 08:39 AMvia Google

I really enjoy the way you all try to solve my problems and answer my questions. It's one of the best services that I received.

Nasrin
Fri, Jul 13, 2018 09:19 AMvia Birdeye

Timely response, accurate information and I was able to get the problem solved effortlessly. Thank you!!

Kasidee Y.
Fri, Jul 13, 2018 03:22 PMvia Birdeye

So helpful, patient, and accommodating! Thank you!

Hayden P.
Sat, Jul 14, 2018 03:35 PMvia Birdeye

My business is rocking and rolling now thanks to the addition of BirdEye! I manage social media accounts, on line reputation and websites and with the help of BirdEye, Ive been able to significantly increase my clients ratings! Oh and customer support is AMAZING! Thank you!

Norma Munoz
Mon, Jul 16, 2018 11:22 AMvia Google

David Harris
Mon, Jul 16, 2018 12:10 PMvia Google

I very much appreciate that every time I need assistance you are prompt and helpful. It's so nice to reach a person every time without waiting. I recommend Birdeye!

Deborah Z.
Mon, Jul 16, 2018 04:34 PMvia Birdeye

Alexandra Scott
Mon, Jul 16, 2018 04:50 PMvia Google

Quick to help and great follow through.

Brad H.
Mon, Jul 16, 2018 05:44 PMvia Birdeye

I honestly didnt think Id get someone on the phone so i filled out an email ticket too. Not only did i actually get someone on the phone but she took the time to answer ALL of my questions and concerns. Jaw dropping! you don't find this level of customer support anymore. thank you!

Norma
Mon, Jul 16, 2018 08:27 PMvia Birdeye

Representative was very helpful.

Tamara I.
Tue, Jul 17, 2018 06:36 AMvia Birdeye

Very excited on how smoothly the much needed process of implementing reviews into my company! Thank you!

Sheri Osborne
Tue, Jul 17, 2018 09:06 AMvia Google