4.9
7769 reviews75 reviews have no rating
Excellent Service!
Quick, helpful, knew what I needed and took care of it. Thank you!
Excellent knowledgeable and personalized service. Thanks!
My support lady is amazing. She shows that she cares. And in any business nobody cares how much you know until they know how much you care. Thanks!
Support dealt with all of my concerns promptly and all of the changes they made were flawless. Thank you so much!
The representative that worked with me today was very helpful. I appreciate the extra time he took to help me navigate the site to find the answers I was looking for.
I liked that he was on top of our system being down and he contacted us to make us aware.
Birdeye helped our company a lot by making it easy to our clients to post their reviews on google and facebook .
The representative that worked with me today was very helpful. He showed me some tools that could answer my questions for now and in the future. I really appreciated the extra time he took to help me out today.
From the time I signed the agreement to the onboarding meeing it was about 2 weeks. I think this should be a couple days after. I understand you are busy, but 2 weeks is a long time to wait after signing a contract. We are pleased with the product so far.
Great product, great training. Thank you
Very helpful, responded very quickly and precise with directions
Fantastic help! Thank you so much for your time and follow through.
Love the system! Easy to use for multiple locations. Thanks Matt and Larson!
BIRDEYE IS FANTASTIC
Allocate a bit more time on the first meeting - but it could be overwelming so I understand why limit to 30 minutes.
In the overwelming world of business, it is wonderful to find a partner to navigate customer relationships and reputation management. Birdeye's experience gave us the confidence to put this big tool to work for our small business. We have a lot to learn and we have the confidence in Birdeye to not wait another day to make big improvements.
Very informative and knowledgeable. Great experience
Have sales team explain more about the call. A little more info might save time. Because I was not aware it would be an IT job.(maybe not for everyone) I was told about a quick call to set up. I thought it would be Q&A. But my call had to be reset so I could contact my IT guy. My rep was very helpful, patient & kind on all issues. Once the 2 of them got together all was great. Thanks
So far so good
If you're not sure, ask for the free 3 day trial and give them info for 100 customers. They accomplished in 3 days what we could not accomplish in a year. And that's just gathering reviews. Managing and marketing them through the dashboard is awesome. Just try it!