Great service and superior product Pros: My favorite feature is the review platform (which is why we purchased the Birdeye product. However, the sms feature has proven a return on investment in itself. It was a feature I didn't think I would use but it has significantly increased our business. Cons: I wish there was a better integration and easier way to leave reviews for platforms such as Yelp and Facebook. I know this is not a Birdeye problem as it is Yelp and Facebook policy issue. I also wish it integrated with Thumbtack. Overall: It's been great. Customer service is great and professional.

Why YOU need Birdeye! Use Cases and Deployment Scope - Within our organization, we use Birdeye for almost 4,000 of our clients. We love to show our clients how to use Birdeye on their own, so I’ve been able to create a relationship with clients so may not have talked to very often. They are genuinely excited for what Birdeye can do to grow their business Pros - There are plenty of customization options within each business profile. When I show my clients how to use Birdeye, I give them the option to customize the text/email templates if they’d like. It gives users the opportunity to showcase the culture of the organization -Different levels of access allow certain employees to see different information. This is important for business owners because they are able to track the employees’ performance within Birdeye. Cons - Removing some of the extra fields that can make navigating difficult. When showing clients how to use Birdeye to send out review requests on their own, there are a lot of sections to explain to them, which will often get them overwhelmed and confused. Likelihood to Recommend - Birdeye is well suited when you are looking for a simple, effective review software for your own business or for your clients of all sizes. Every organization is different, and Birdeye gives the opportunity to separate yourself from others within the industry. Most Important Features - Customization! -Privacy. Everyone is able to have their own login with Birdeye, which allows for different levels of access. -You’re able to brainstorm different review strategies, surveys, promotions, etc. depending on what your goal is. Return on Investment - Being able to utilize Birdeye for each of my clients has been a large reason why they continue to work with me. I have clients tell me they’re shocked there aren’t additional fees to use Birdeye. -Since we have a large enterprise account, the clients are saving money having access to Birdeye through us, which is a huge advance once they realize the cost if they signed up themselves. Alternatives Considered - N/A. Have not used another review system.

Birdeye is essential for managing business reviews Pros: The Birdeye product is intuitive and easy to use. It's a must-have solution for any business which struggles to monitor reviews and overall reputation with many locations, sometimes in geographically disparate locations. Cons: Honestly, there is nothing I don't like about Birdeye. Overall: The company's locations are geographically dispersed and managed by someone different in each location. Birdeye is helping us provide consistent templates and guidance for responding to reviews, positive and negative, thereby greatly impacting the reputation of the company overall and redirecting any negative conversations offline.