4.9
7801 reviews75 reviews have no rating
Rosalind Weiner was extremely helpful in guiding me through the feature and usage of BirdEye through the several calls I made. Very professional and thorough making it easy to implement the system. Thank you.
"Very safe software." What do you like best about Birdeye? BirdEye makes testing our products unbelievably convenient for our clients. We can send a link via text or email, so that our customers can write a review quickly and easily. For our staff and our customers, this is convenient. It's also very easy to use. What do you dislike about Birdeye? So far, I have seen no downsides and for several months we used BirdEye. Recommendations to others considering Birdeye: Please use BirdEye firmly. It is extremely convenient and user-friendly. What problems is Birdeye solving and how is that benefiting you? It was difficult, because the whole process was complicated and disadvantageous for our customers to write client reviews. We also solved the issues that have discouraged consumers from writing reviews by being able to send a direct link. The number of reviews left has increased enormously.
Always the absolute best support service. Wish I could use the team for all my products. the support staff is a big reason I continue my relationship with Birdeye.
Thank you so much for your excellent service.
"Love this!" What do you like best about Birdeye? We have 60 different properties and each of those have at least 3-4 marketing channels. Having birdeye has really streamlined being able to get back to customers reviews quickly and also offers some possible automation option. Our managers struggled with getting reviews but with birdeye sending out the requests automatically, it has taken a huge burden off our team. What do you dislike about Birdeye? Some times our connection to our marketing channels in birdeye stops syncing. This seems to happen when those marketing channels update, causing birdeye to notify us of the disconnection What problems is Birdeye solving and how is that benefiting you? We have saved so much of our executive team, and managers time by adding birdeye. each user gets one email everyday with all of the reviews from the previous day with a breakdown of how many reviews received, amount of stars and then what each review said. Making it very easy to find what you are looking for and what needs to be responded to. Having the reports has really showed us how well our properties are doing. The review requests also look very professional to our customers and makes it very easy to leave a review on whichever review site they prefer
Great service and a solid product !!
So far so good!
The customer care representative was very efficient is resolving our issue and immediately took action on the problem.
Will NOT be renewing Pros: it was very Easy to use Before latest Upgrade.. Cons: The new upgrade is NOT user or employee friendly.. Overall: The new Upgrade is not user friendly... I get emails and or a text every time we send out a review request.. finding the review request button is now difficult.. My employees will no longer use the product due to difficulty to use and I am getting tired of emails and texts all day..
When the “Please Review Us” pop-up popped up when I logged in, I couldn’t resist leaving honest and candid feedback of the app. Is it perfect? No. There were some navigation and ease-of-use issues that were mostly a nuisance but worthy of mentioning in a review, so I did. What I did not expect was the personal handling of the situation by a real living and breathing human being. At first I thought the voicemail follow up was just a canned response but over the next few weeks, Birdeye rolled out an update that legitimately addressed some of my concerns and they reported working to resolve the others. I am blown away at this level of customer service and human interaction. I wish that the telecom and insurance companies would pay attention to how the grown-ups at Birdeye are hitting it out of the park.
I am new customer to Birdeye and am very pleased with the service and results.
LOVE using BirdEye for my business! I wish I had found their services long ago!
Birdeye is always on top of their performance. Great people to work with!
Great tool for reviews. Best on the market
"Must have platform" What do you like best about Birdeye? We are now able to identify problems and opportunities in a timely manner thanks to Birdeye and the surveys campaigns. Our customers have a direct way to submit their feedback and we can quickly ask them for a review. The new 2.0 version is really a game-changer, it’s really easy to use and intuitive. What do you dislike about Birdeye? I would like to see a report per campaign. Recommendations to others considering Birdeye: Have a clear understanding of what the platform can offer and build an in-house process to fulfill operation and management of it. What problems is Birdeye solving and how is that benefiting you? Gather feedback Increase reviews
Great system, easy for patients to use. Go for it!
Awesome customer support. Very helpful in assisting me with an issue that I had.
"Very user friendly" What do you like best about Birdeye? Very user friendly. Helps navigate to find positive feedback. What do you dislike about Birdeye? I haven't had any issues. We send residents through birdeye and have not heard back any negative responses. Recommendations to others considering Birdeye: Great way to get feedback and improve business. What problems is Birdeye solving and how is that benefiting you? Able to see what needs to be addressed before the problem gets to much.
"Very informative information; I utilize the submitted responses to educate my staff." What do you like best about Birdeye? I like that it interfaces with my email so it is easy to stay up to date with the reviews. What do you dislike about Birdeye? At this time, I cannot think of anything; very simple process. Recommendations to others considering Birdeye: I would like to say that it is a great learning tool for staff and myself. I am able to reach out to unsatisfied customers to attempt to meet their needs. What problems is Birdeye solving and how is that benefiting you? Again, I do not have any difficulties with the program. I love it.
Willing, interested, helpful. I called, the rep was interested in my issue and addressed what I called about. the world didn't change, but the answers were there. Thanks.
"Great Daily Reviews" What do you like best about Birdeye? I love seeing all of our reviews coming in every day and having them all in 1 email. Being able to ask satisfied patients to leave a review. What do you dislike about Birdeye? There seemed to be some confusion with our patients when submitting a review. They pushed 5 stars but got an "I'm Sorry" email. Recommendations to others considering Birdeye: Be sure to inform Birdeye of all of your accounts or separate locations. What problems is Birdeye solving and how is that benefiting you? We need to start building up our local SEO. These reviews specific to our locations are what we need. Able to use the testimonies as social posts to help with brand building.