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Black Bear Diner Santa Maria
- Restaurants
- Santa Maria, CA
About this business
Location details
Santa Maria, CA, 93454, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
My husband and I first tried the Black Bear Finer location in Las Vegas and enjoyed everything about it. It was our go to location to eat every visit. We have been to the location in Arvin, California and always enjoy it. Being that we are from Lancaster , we were thrilled knowing they'd open a location in Palmdale. We tried it on the first week it opened. Amazing service, amazing food as always. The restaurant was pretty empty, but a few weeks later we tried to come back for breakfast, and left because there were many pe... read more
I took my 91 year old mother to Black Bear Diner in Santa Maria, CA today for Mother's Day. We have eaten at Black Bear Diner in Modesto and Gilroy and loved it. Santa Maria not so much and I cannot say I will go back there again. No on welcome us to the restaurant just asked how many and seated us. Our waitress got us drinks. We placed our order for you Roasted Turkey Dinner. She came back a few minutes later and said we could not order that until 4:00pm (it was 3:50), Ok so my Mother order the open face Turkey sandwic... read more
Business response:
A BEARy good morning to you Patty! We are sorry to hear about your disappointment regarding your recent visit on Mother's Day. We strive to deliver great meals with tremendous service, and it sounds like we let you down. Your concerns have be addressed, and we thank you for your feedback. Hopefully you and your family will grace us with your presence sometime in the future. Take care!
I have not heard good things about the food, but I had received a coupon in the mail for a discount and thought I would try. I am sorry, however, about the review of the food - since I did not actually eat. I sat there for 30 minutes being ignored by the staff, so I left. Too bad you spent so much $ on advertising, since neither I, or my family and friends in the area, will go to the restaurant. I think the staff / management forget how powerful word of mouth advertising is - good AND bad reviews.
Sloan was a GREAT waitress! The only unhappy thing about the visit was trying to find something gluten free I could eat. The receptionist checked with the cook and was told only a GF bun which didn't make sense. I asked her what about the ham/cheese omelet. She checked and said no. Then I asked our server who checked and was told the omelet was safe. I wish you had a gf menu and personnel who knew the anwser
We went to Black Bear Santa Maria for breakfast, we had been there in the past and at other locations. In the stores defense the place was full (we were seated immediately at the last available table) however we waited 20 minutes for drinks over an hour for food and when it arrived the eggs were cold and runny, the bacon (which I took a picture of was black) and the potatoes were under cooked. Our waitress was very nice and apologetic but no offer was made to help ease the situation. The bottom line is we were late back to w... read more
Shawn is the best! EVERY SINGLE TIME I have visited, he has made my dining experience spectacular! Thank you Shawn!
We waited almost an hour to get our order of Bob's Big Bear Burger so we decided to leave and find dinner somewhere else. I don't blame the waitress she was attentive but the order shouldn't have taken that long. There weren't very many tables occupied and two of three tables occupied in our area received their orders even though they ordered after I did.
I don’t see how you can say your food is “made to order” and then serve canned green beans. Tacky! I enjoyed the rest of my dinner but the green beans were a turn off.
The service was awful. Their was maybe 5 other tables there besides us and it took at least 10mins to ask for our drink order, then another 10 to ask for our food order. I felt like I was bothering her (she was the manager which made it even worse). When she brought out the food she dropped my sons plate on the table and he touched the plate to start eating and Screamed because the plate was HOT, she didn’t bother to say “be careful it’s Really Hot!” Or even to say “I’m sorry! Is he okay?” Once we were done we waited up fron... read more
Business response:
Joanna, We are deeply saddened by the experience you had the other night at our Diner. Please give us an opportunity to make this right. If there is any way that you would be willing to contact us so that we can discuss the details of your visit, it would be GREATLY appreciated. You may email BlackBearKyle@gmail.com or call the Diner directly and ask for Kyle. Our number is (805)709-8963. I am available between the hours of 5am - 3pm everyday except Wednesday. I sincerely hope to hear from you soon.
Frequently asked questions about Black Bear Diner Santa Maria
How is Black Bear Diner Santa Maria rated?
Black Bear Diner Santa Maria has a 4 star rating with 1,797 reviews.
When is Black Bear Diner Santa Maria open?
Black Bear Diner Santa Maria is closed now. It will open at 6:00 a.m.