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Black Bear Diner Harker Heights
- Restaurants
- Harker Heights, TX
About this business
Location details
401 W Central Texas Expy, Harker Heights, TX, 76548, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
I'm not sure exactly what this is but it's definitely not pot roast more like rubber roast never order it again and it used to be a favorite. Sad....very sad!!!
Business response:
Rollin , Thank you for the feedback. we're sorry to hear your experience at Black Bear Diner wasn't up to snuff. We work hard to make sure every guest is happy and satisfied. When that doesn't happen, we want to know about it! If you don't mind taking the time, please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
Have been to bbd's in oregon and northern california and LOVED THEM. Was so hopeful here, HUGE LET DOWN. BOTH TIMES i brought my family here we all got food poisoning!! The first time service was ok, the 2nd time the server was super unprofessional and really didnt wanna be there. Never going back. After 2 times getting violently sick from their food, i will never trust it again
Business response:
Ana M. , we're sorry to hear your experience at Black Bear Diner wasn't the best it could be. It's important to us to make sure every customer feels satisfied when they pay us a visit, and we'd like to address this directly. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
My reviews are not for freebies, nor will they ever be accepted. Hi Blackbear Killeen, TX This was my second time here. I came to eat brunch with my service animal. The 1st time, there was no issue at all. After a 30-minute wait, We, myself, friendd, and service animal were unconditionally given two options to eat at Blackbear, no employees, nor management approached us at our entry. Option 1 - Be seated outside Option 2 - go elsewhere to eat. I, of course, selected outside. It was a very nice day. I was hungry. The ... read more
Business response:
We are sorry to hear about your disappointment regarding your recent visit. We strive to deliver great meals with tremendous service, and it sounds like we let you down. Your concerns will be addressed, and we thank you for your feedback.
UNSANITARY AND CROSS CONTAMINATION!!!!! We went to go eat around 10:30 at this location for brunch. Server was amazing! Took our order quickly and accurately. Unfortunately where we were sat, we had a direct few the expo window where Laura Munoz was expoing the food. We observed her over a period of 15 minutes touch her hair and face without washing her hands while continuing to touch food. Picking up bacon with her bare hands and moving it from one plate to another. When we asked our server to speak with a manager Laura ca... read more
Food : mediocre Ambiance : tired Service : surly and inconsistent For a relatively new place, it hasn't gotten better.
This place hasn't been there long, my mother had seen it and wanted to go. We did get seated immediately the waitress did come over and asked if we wanted something to drink. Once she brought the drinks back we placed our food order. While waiting on our food the hostesses would drop items on the floor( a orange slice that fell off of a customers plate and some napkins) Other servers just walked past it and nobody picked them up Y'all we had to wait an hour for our food I ordered meatloaf, mashed potatoes and broccoli. Not s... read more
We had a group of 8 and waited for 30 minutes to be seated which wasn't the issue. We all order and wait an additional 40 minutes for the food. When the food came out everyone's food was cold!! When I said something they took my plate and microwaved my eggs until they were dried out not over medium. Nobody else wanted to say anything after seeing how mine came back!! My brother in laws food who is a diabetic never received his food at all until we were leaving so he refused it!! Never received drink refills and the firs... read more
customer service is horrible complaining about being short staffed. I don't like how rude the service was to us delivery drivers
Waited a long time for breakfast. I got sausage and gravy on biscuits with scrambled eggs. Who puts Italian sausage on a southern breakfast dish??? Who puts gravy on top of scrambled eggs??? I left after 2 tiny bites. It was awful. I'm still picking seeds out of my teeth from the sausage. Looks like a nice place, but I won't be back.
Frequently asked questions about Black Bear Diner Harker Heights
How is Black Bear Diner Harker Heights rated?
Black Bear Diner Harker Heights has a 4.2 star rating with 3,042 reviews.
When is Black Bear Diner Harker Heights open?
Black Bear Diner Harker Heights is open now. It will close at 10:00 p.m.