Black Bear Diner Harker Heights

Barbara H. 

on Yelp

4 months ago

My reviews are not for freebies, nor will they ever be accepted. Hi Blackbear Killeen, TX This was my second time here. I came to eat brunch with my service animal. The 1st time, there was no issue at all. After a 30-minute wait, We, myself, friendd, and service animal were unconditionally given two options to eat at Blackbear, no employees, nor management approached us at our entry. Option 1 - Be seated outside Option 2 - go elsewhere to eat. I, of course, selected outside. It was a very nice day. I was hungry. The ... read more

Jazmin P. 

on Yelp

5 months ago

UNSANITARY AND CROSS CONTAMINATION!!!!! We went to go eat around 10:30 at this location for brunch. Server was amazing! Took our order quickly and accurately. Unfortunately where we were sat, we had a direct few the expo window where Laura Munoz was expoing the food. We observed her over a period of 15 minutes touch her hair and face without washing her hands while continuing to touch food. Picking up bacon with her bare hands and moving it from one plate to another. When we asked our server to speak with a manager Laura ca... read more

Tri R. 

on Yelp

6 months ago

Food : mediocre Ambiance : tired Service : surly and inconsistent For a relatively new place, it hasn't gotten better. 

Rozele L. 

on Yelp

7 months ago

This place hasn't been there long, my mother had seen it and wanted to go. We did get seated immediately the waitress did come over and asked if we wanted something to drink. Once she brought the drinks back we placed our food order. While waiting on our food the hostesses would drop items on the floor( a orange slice that fell off of a customers plate and some napkins) Other servers just walked past it and nobody picked them up Y'all we had to wait an hour for our food I ordered meatloaf, mashed potatoes and broccoli. Not s... read more

True C. 

on Yelp

9 months ago

We had a group of 8 and waited for 30 minutes to be seated which wasn't the issue. We all order and wait an additional 40 minutes for the food. When the food came out everyone's food was cold!! When I said something they took my plate and microwaved my eggs until they were dried out not over medium. Nobody else wanted to say anything after seeing how mine came back!! My brother in laws food who is a diabetic never received his food at all until we were leaving so he refused it!! Never received drink refills and the firs... read more

Myles W. 

on Yelp

9 months ago

customer service is horrible complaining about being short staffed. I don't like how rude the service was to us delivery drivers 

Sherry M. 

on Yelp

9 months ago

Waited a long time for breakfast. I got sausage and gravy on biscuits with scrambled eggs. Who puts Italian sausage on a southern breakfast dish??? Who puts gravy on top of scrambled eggs??? I left after 2 tiny bites. It was awful. I'm still picking seeds out of my teeth from the sausage. Looks like a nice place, but I won't be back. 

Paige P. 

on Yelp

10 months ago

This comment is for the service, not the food. I've eaten here before twice and the food was pretty good. We waited 20 minutes for a table, there was only 8 tables being used, 1 person working the front to sit and cash people out, and it wasn't a busy day, so maybe there was lack of workers or something. We got Sat at a table that was dirty, amongst the other open tables that were still not cleaned from previous diners. We ended up just leaving. The lady next to us waited over 30 mins for sandwiches to go. Terrible customer ... read more

Elizabeth Ellerbe .. 

on Yelp

10 months ago

If I could leave a 0 I would. Got taco salad no meat. Set it back the cook or someone plopped a butt load of taco meat on top. When I ask what why was told that is the way it B is service. Taco shell was burnt. I told them I did not want it it was C so unappetizing. Tgevook was pissrd because tgecook forgot to put in meat. Ruined the whole look of the salad. They sent me theorigial salad instead of making a new one the right way . Manager talked too much. Kept making excuses.