Black Bear Diner Harker Heights

Rozele L. 

on Yelp

a year ago

This place hasn't been there long, my mother had seen it and wanted to go. We did get seated immediately the waitress did come over and asked if we wanted something to drink. Once she brought the drinks back we placed our food order. While waiting on our food the hostesses would drop items on the floor( a orange slice that fell off of a customers plate and some napkins) Other servers just walked past it and nobody picked them up Y'all we had to wait an hour for our food I ordered meatloaf, mashed potatoes and broccoli. Not s... read more

True C. 

on Yelp

a year ago

We had a group of 8 and waited for 30 minutes to be seated which wasn't the issue. We all order and wait an additional 40 minutes for the food. When the food came out everyone's food was cold!! When I said something they took my plate and microwaved my eggs until they were dried out not over medium. Nobody else wanted to say anything after seeing how mine came back!! My brother in laws food who is a diabetic never received his food at all until we were leaving so he refused it!! Never received drink refills and the firs... read more

Myles W. 

on Yelp

a year ago

customer service is horrible complaining about being short staffed. I don't like how rude the service was to us delivery drivers 

Sherry M. 

on Yelp

a year ago

Waited a long time for breakfast. I got sausage and gravy on biscuits with scrambled eggs. Who puts Italian sausage on a southern breakfast dish??? Who puts gravy on top of scrambled eggs??? I left after 2 tiny bites. It was awful. I'm still picking seeds out of my teeth from the sausage. Looks like a nice place, but I won't be back. 

Paige P. 

on Yelp

a year ago

This comment is for the service, not the food. I've eaten here before twice and the food was pretty good. We waited 20 minutes for a table, there was only 8 tables being used, 1 person working the front to sit and cash people out, and it wasn't a busy day, so maybe there was lack of workers or something. We got Sat at a table that was dirty, amongst the other open tables that were still not cleaned from previous diners. We ended up just leaving. The lady next to us waited over 30 mins for sandwiches to go. Terrible customer ... read more

Elizabeth Ellerbe .. 

on Yelp

a year ago

If I could leave a 0 I would. Got taco salad no meat. Set it back the cook or someone plopped a butt load of taco meat on top. When I ask what why was told that is the way it B is service. Taco shell was burnt. I told them I did not want it it was C so unappetizing. Tgevook was pissrd because tgecook forgot to put in meat. Ruined the whole look of the salad. They sent me theorigial salad instead of making a new one the right way . Manager talked too much. Kept making excuses. 

James B. 

on Yelp

a year ago

Arrived and was seated promptly. However, after waiting 20 minutes for someone to acknowledge our presence, I caught the attention of the person who sat us. He apologized and said he would be right back to take our order. After 15 more minutes without ANY service, we left. The Diner was only about 30% full and had 4 wait staff. I even waved the menu trying to get eye contact, to no avail. Never going back!! 

Ms P. 

on Yelp

a year ago

Meh... When they first opened, everything was great (5 star). Visited twice since then and the service was horrible, the place could use some cleaning, and the food was mediocre. Would not recommend. 

Alisha G. 

on Yelp

a year ago

Overall the food was great! The waitress sat us down, I was in to meet with some family and they recommended this place. The service was horrible, but the lady was sweet. She didn't come back to check on us for like 25 minutes after she took our order. There was hardly any people there too. My sister asked for lemon twice and never received it until the end. A gnat flew in my chicken club that took like 30 mins to make. The waitress took it back and had them remake it, all my family ate before me then I received my sandwich ... read more