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Black Bear Diner St Charles
- Restaurants
- St Charles, MO
About this business
Location details
2865 Veterans Memorial Pkwy, St Charles, MO, 63303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 6:00 a.m. to 9:00 p.m. | |
| Sun | 6:00 a.m. to 9:00 p.m. |
Had an early dinner here today, took about an hour to get our food. I ordered the prime rib, it was about 85% fat...the rest was mushy....my mashed potatoes could have been mistaken for dry wall filler...my girlfriend ordered a burger with no cheese...when it came to us it had cheese...they had to remake it, once it came back out there were no fries...after asking the waitress she had a horrible attitude and argued with us about where they were...my grandmother ordered the prime rib as well...she was given a ribeye and it wa... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Steven. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at info@blackbeardiner.com - my manager would like to address this personally.
This is the second time in less than a month that my husband and I have had to wait over 15 minutes for a table, even though there were many open tables. AND both times it took over 30 minutes from the time we sat down to the time we received our food. While your food is excellent, your service is terrible! We weren’t the only people to complain as we heard others complain as well! And your dessert selection be the cashier only had three items, period.
Business response:
Thank you for providing your feedback and letting us know about this issue, Pam. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at info@blackbeardiner.com - my manager would like to address this personally.
Prices too high. Portions,too big. Pancakes toocthick
Was going to try dinner this evening. arrived about 6:45, was seated immediately. Left just after 7:00 because no one came to our table for anything at all. The manager thanked us on the way out though.
Business response:
Thank you for providing your feedback and letting us know about this issue, Lanie Kitchens Beckering. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please private message us your contact information - my GM would like to address this personally.
The food was just average. I had the chicken parmesan and I thought it was bland and a bit over cooked.
Business response:
We are sorry to hear about your disappointment regarding your recent visit. We strive to deliver great meals with tremendous service, and it sounds like we let you down. Your concerns will be addressed, and we thank you for your feedback.
Extremely slow service. We asked to speak to a manager and were told there was a line to speak to him. Table next to us left after nobody acknowledged them. Food was cold when we finally got it. Very disappointed.
Business response:
Thanks for your feedback . We are sorry to hear your disappointment over your meals. We strive to serve great meals with great service and it sounds like we let you down. We would like to address this personally. Please private message us your contact information and we will be in touch with you.
The lady who greeted us looked very unhappy. Took at least 45 minutes to get our food and it was cold so waiting again for one plate if food. The restaurant was cold and we weren’t the only table wearing coats The waiter Brandon was the only positive here. He was friendly and very accommodating. This was our first time here and probably our last
Business response:
Thank you for providing your feedback and letting us know about this issue, Ellen Fossmo Richter. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please private message us your contact information - my manager would like to address this personally.
4 piece chicken dinner is $14.99. It was a leg, wing and 2 backs. This was the smallest pieces of chicken I’ve had at any restaurant and the most expensive.
Business response:
Thank you for the feedback. We're always trying to make dining at Black Bear Diner the best experience it can be, so thank you for taking the time to share your thoughts.
My 2nd time to Black Bear. The first time I blamed it being new to the area. Tonight, there was no excuse. It took 20 minutes to get our drinks and that wasn't even from our waiter. Our waiter didn't take our order until after our drinks were delivered. Our meals came out after another 20 minutes. 5 people ordered, 4 meals came out. My "birthday meal" of eggs and a waffle took another 10 minutes to deliver!! The manager brought it and didn't even apologize or explain why it took longer. My husband got chicken and go... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Jane Forbis Troup. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please private message us your contact information - my manager would like to address this personally.
Frequently asked questions about Black Bear Diner St Charles
How is Black Bear Diner St Charles rated?
Black Bear Diner St Charles has a 4.2 star rating with 4,816 reviews.
When is Black Bear Diner St Charles open?
Black Bear Diner St Charles is open now. It will close at 9:00 p.m.