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Black Lion Heating, Air Conditioning, & Electrical
- Heating & Air Conditioning/HVAC
- Kirkland, WA
About this business
Location details
11001 118th Pl NE, Kirkland, WA, 98033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:00 p.m. | |
| Tue | 7:30 a.m. to 5:00 p.m. | |
| Wed | 7:30 a.m. to 5:00 p.m. | |
| Thu | 7:30 a.m. to 5:00 p.m. | |
| Fri | 7:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Black Lion hvac I was out of town and needed a hvac service as soon as possible for a rental property that I own. I told Black Lion service department that the furnace quit working (no power) . The tenants checked the batteries and the thermostat was fine. A technician was sent out to fix unit. I was contacted by the tech and he said that the transformer was faulty and replaced with a new one. He also mentioned that there was no power to the outside heat pump and he was not qualified to find the cause. He said that he would ... read more
Repair man broke a part That we had repaired by another company. He forgot to hook gas back up to the furnace so it leaked into the house! He did come back after hours to re-hook the gas. Paid an additional $500 for diff company to repair and replace broken part.
They said, there are some parts that is needed to be replaced, the technician said that a remme halo part will need to be replaced, but he said he only had 1 in the truck and it was for personal use. so he has to come back the next day to replace the remme halo on my furnace. I had tried to call the company, to talk to a supervisor, and they agreed to reimburse me my purchase for the overpriced remme halo but haven't returned back me back the money yet. I called the woman i talked to before, but she said they haven't process... read more
Call to office led to prompt appointment and salesman (Kyle) arrived on time. I explained the project and he said all the right words. Promised proposal in 2 days. When it not received, I called back the next week to expedite and it came the following day. It contained 2 options and but little information about what was being offered. I email a request for an explanation of the 2 options. No response. Black Lion is not a small mom & pop operation. They have a office/shop in Kirkland, lots of shiny trucks and successful enoug... read more
Furnace technician came on a Saturday (12/8/18) and said we needed a new blower motor. He did not have one and would call to locate one on Monday at 7:30 a.m and give us a call. He also informed us that we would have to pay the whole bill right then before they did any work which was $1,020.86. I was not very comfortable with that and questioned him about it. He said it was company policy to require the full amount up front if they have to order a part. When we did not get a call by 10 a.m. on Monday we called and they said ... read more
The estimate was timely, about 30% above competitors. Took 2 weeks to schedule an installer. Was supposed to arrive at 8am, arrived at 9:30, same guy as gave the estimate. He said that he was there to give another estimate and would not be able to install the fans. Nice, I wonder what I might have done with that time, ah yes, not had to take a personal day!
Business response:
Good Afternoon, We are sorry to hear about your experience with us. We would love the opportunity to speak to you regarding this and have the opportunity to fix this. Please call us at 425-814-3944 between the hours of 8:00 am and 3:00 pm.
Estimating prices went fine. Could not perform the work on the time frame that I desired so I went with a different provider.
Worst experience I have had with an HVAC company. I paid $4000 to have them replace my furnace. They did that but never mentioned an issue with missing returns in my house. They scheduled an appointment for a Monday with a window of 9-11. I took time off from work that morning so I could be home and called them twice during the window. No one showed up. Finally, they said the ETA was 2pm. My wife went back home but by 3:15 no one had showed up. I finally called them and cancelled the appointment. One word of advice - DO NOT ... read more
Price was 2-3 times as expensive as other quotes (they wouldn't give me an estimate for the work, or even an hourly rate...they charge "by the job"). They did give me a range for "troubleshooting, which really meant nothing. Total was over $1,100 to replace a 50 amp GCI and about 10 feet of replacement wiring for hot tub. Total was less than 3 total hours, on two trips. First visit was for "troubleshooting" ($193 and none of it applied to any work), but they were on time. The second visit (required since the "troubleshooting... read more
Frequently asked questions about Black Lion Heating, Air Conditioning, & Electrical
How is Black Lion Heating, Air Conditioning, & Electrical rated?
Black Lion Heating, Air Conditioning, & Electrical has a 4.5 star rating with 2,385 reviews.
When is Black Lion Heating, Air Conditioning, & Electrical open?
Black Lion Heating, Air Conditioning, & Electrical is closed now. It will open tomorrow at 7:30 a.m.