This profile has been claimed by the business owner or representative.
Black Lion Heating, Air Conditioning, & Electrical
- Heating & Air Conditioning/HVAC
- Kirkland, WA
About this business
Location details
11001 118th Pl NE, Kirkland, WA, 98033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:00 p.m. | |
| Tue | 7:30 a.m. to 5:00 p.m. | |
| Wed | 7:30 a.m. to 5:00 p.m. | |
| Thu | 7:30 a.m. to 5:00 p.m. | |
| Fri | 7:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They called me back a few hours later to inform me that the manufacturer no longer made the part and therefore I needed to install a new water heater. I took them for their word. We met a second time so that they can determine which water heater to install. They quoted me at $3400+installation. I asked for the model number. We then scheduled for them to come out for the installation. While I waited for them the day of the installation I decided to look up the model on the internet. After considerable digging, I discovered th... read more
Business response:
Dear Member, As you know, no effort was made to research replacement parts for your existing water heater as it is the wrong product for your application. A specific water heater is necessary for delivering hot water for space heating and potable water. As you expressed, we went to great lengths to assure that we selected and delivered a product suited for your specific needs. It is unfortunate that you chose to cancel your installation with us. We cannot in good faith, repair or refurbish a product we know to not be suitabl... read more
Technician arrived within the time window to provide requested estimate. He provided an estimate for "if the job is done right now" (which I was not expecting), but did not have appropriate ladder for accessing roof. Because this is roof work and accidents can happen, tech was unable to provide a knowledgeable, informed response whether this company was insured and for greater then 1 million nor did he offer a solution to finding this information. I didn't sense he was sensitive to homeowner's responsibility and liability fo... read more
Business response:
Dear Member, We cannot find any work orders matching your name or the description of service in your review in our records. Therefore, we are inclined to believe that your review was meant for another company. Sincerely, Black Lion Heating and AC
Had the furnace serviced, I assumed it was done properly since the tech was at my home for and hour. Apparently all he did was change the filter! I just had my air ducts cleaned and when the guy hooked up the machine to my furnace to my surprise it was filthy!! I prepaid for next years service (the guy told me it would save me $ ) which I will clearly not be using! I will be asking for full refund!
Business response:
Dear Member, It is likely that the "duct cleaning process" contributed to the situation, as all the dust and debris is "pulled" through the furnace cabinet as a result. With that said, we generally encourage the furnace tune up be done "after" any duct cleaning service to prevent this occurring. Sincerely, Black Lion Heating and AC
I was planning on going with them to install a new air conditioner and furnace replacement, but I decided against it. This is due to what I consider shady behavior when they are sending over their quotes. I originally got quoted for several different options. When I responded that I wanted to go with a specific option, but that I wanted to know if there were any additional discounts, I received a response with a couple of extra discounts added to my quote. On closer inspection, they had raised the base price of the quote pri... read more
After reading all the reviews about their work and professionalism, I scheduled an appointment with them for getting an estimate for the AC installation thinking that it would be a nice experience working with them but at the day of the appointment nobody showed up. They didn't even bother to call me and update me on the status during/before the day of the appointment, got to know that they messed up after calling them myself on the day of appointment after waiting for them for an hour. If this is their attitude at the begi... read more
Business response:
Dear Member, Upon review of our records, it appears our Representative Jason Smith, was at your home on Thursday February 25th at 9:00 AM as scheduled. He was able to provide you with a comprehensive estimate to install central air conditioning in your home. With that said, it appears your review may have been intended for a different company. Thank you for allowing us to bid on your project. We look forward to hearing from you soon. Sincerely, Black Lion Heating & AC
Frequently asked questions about Black Lion Heating, Air Conditioning, & Electrical
How is Black Lion Heating, Air Conditioning, & Electrical rated?
Black Lion Heating, Air Conditioning, & Electrical has a 4.5 star rating with 2,385 reviews.
When is Black Lion Heating, Air Conditioning, & Electrical open?
Black Lion Heating, Air Conditioning, & Electrical is open now. It will close at 5:00 p.m.