We’re proud to announce that BirdEye has won a TiE50 Award, recognizing the most innovative high-tech companies. Every year, thousands of businesses enter this awards competition, now in its tenth year, which is a program of TiEcon, the world’s largest conference for tech entrepreneurs.
This honor is the latest in a two-month span that has seen BirdEye win 14 awards in the G2 Crowd Awards and a Stevie Award for “Most Innovative Tech Company”. Click here for a full list of awards won by BirdEye.
Companies are judged based on their intellectual property, their business model, and their team. Let’s take a moment to talk about some of the things that makes BirdEye an award-winning business.
Why was BirdEye Honored with TiE50 Award
BirdEye: The Comprehensive Online Reputation Solution
Here at BirdEye, we’ve worked hard to create the most expansive online reputation management software on the market. There’s simply no other online reputation management solution with such a comprehensive range of offerings.
No other company helps businesses get new reviews, fix their listings, monitor and respond to reviews on more than 150 sites all over the Internet, and discover actionable insights from real customer feedback. We also provide businesses with their very own SEO-optimized business profile.
With BirdEye, businesses can market themselves with the power of authentic customer opinion and build a fantastic customer experience with data-based insights. Let’s talk about how our all-in-one platform helps businesses grow to become the best business.
How BirdEye Helps Businesses Win in the Trust Economy
We’re living in an age where trust matters more than anything else. Customers buy from businesses when they know they can trust their word and their services. After all, nobody ever wants to buy something from someone they feel like they can’t trust.
Customer reviews are a core component of this trust. Studies show that 92% of customers consult reviews before making any purchase decision. So it’s more important than ever that businesses have lots of reviews from customers to show off the quality of their services.
With BirdEye’s comprehensive all-in-one platform, businesses can be sure they have everything they need to get new reviews and build customer trust. With lots of new reviews, businesses display strong social proof to potential customers. With BirdEye, businesses can also share their online reviews across social media profiles and their website.
How BirdEye Helps Businesses Build a Superior Customer Experience
Customer feedback isn’t just used as a means to market businesses. It’s also a way for businesses to improve their services. By paying close attention to what customers are saying, businesses can invest in their strengths and address their weaknesses.
The BirdEye dashboard gives businesses access to our Natural Language Processing (NLP) engine Athena. Athena analyzes the data from customer reviews across business locations and finds keywords that customers are using. If a doctor’s office has a lot of customers in a certain area complaining about a “dirty waiting room”, they can immediately make changes to their operations and improve the experience of customers.
NLP insights aren’t the only thing in the BirdEye dashboard that helps to improve customer experience. BirdEye also offers businesses the ability to distribute surveys in order to measure overall sentiment. Thousands of businesses in verticals as diverse as dental, real estate, and legal use BirdEye surveys. Whenever businesses make any sort of change, they will know right away how this affects customer opinion.
The team at BirdEye works hard to ensure that our platform helps businesses deliver a superior experience. We are committed to giving our customers the most comprehensive all-in-one SaaS platform for customer experience management.
What BirdEye Can Do For Your Business
As the market leader in our space, BirdEye helps businesses across all industries on every step of the journey from reviews to revenue. With BirdEye, businesses can get new reviews, monitor and respond from 150+ sites in a single dashboard, and easily share reviews on social media.