***A message from Yang Chao, CFO Birdeye***
Join us in celebrating a momentous milestone as we cross $100M in annual recurring revenue (ARR)! This achievement is a testament to the unwavering support of our customers, partners, investors, and employees, as well as our relentless pursuit to help local businesses, big and small.
Table of contents
A decade of innovation
Founded by Naveen Gupta and Neeraj Gupta in early 2013, Birdeye has embarked on an extraordinary journey. Only 0.07% of companies ever reach the $100M ARR milestone. Birdeye has been consistently rated as the #1 platform for online reputation management and customer experience by G2 Crowd, Google, and Capterra.
Businesses rate Birdeye highest on comprehensive features, ease of use, enterprise reporting, AI, automation, API integrations, and customer service. 100,000+ businesses trust us every day to offer digital experiences to their 100M+ customers.
A vision for growth
We have built an enduring business with capital efficiency, reaching $100M ARR with less than $10M of cash burn since inception. We have done so with a relentless focus on our core values:
- Product innovation
- Customer obsession
- World-class execution
- And, a strong sense of community
100,000+ businesses trust us every day to offer digital experiences to their 100M+ customers. There is, however, a massive, underserved market, with over 30 million local businesses in the US alone. Our vision is to scale 10x in the next few years empowering over 1M businesses and connecting with more than 1B end consumers.
Momentum and expansion
Despite a challenging macroeconomic environment, Birdeye has experienced significant momentum and accelerated growth in recent years. Earlier this year, we made headlines with the acquisition of Cube Online, Australia’s leading customer experience provider, further expanding our reach into APAC and EMEA.
In addition, we listened to our customers and their need for a consolidated technology stack and introduced Birdeye Social and Birdeye Appointments, providing more business-critical solutions in one platform. Moreover, we doubled down on our strategic partnership with Google through integrations with Google Bard AI and Vertex AI, enabling local businesses to leverage cutting-edge technologies that used to be reserved for giant organizations.
Gratitude and appreciation
As we celebrate this momentous occasion, we express our heartfelt gratitude to our customers and partners for their unwavering support and trust. We also extend our appreciation to our investors for their confidence in our vision. Above all, we recognize the dedication and contributions of our passionate and talented employees, who have been instrumental in driving our growth and success.