Bluebird Care Cheshire West & Flintshire

4.8

Home Health Care
Chester

About this business

Healthcare Home Health Care

Location details

Riverside House, River Ln, Saltney, Chester, CH4 8RQ, United Kingdom

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Weekday	Schedule	Status
Mon	8:30 a.m. to 5:00 p.m.
Tue	8:30 a.m. to 5:00 p.m.
Wed	8:30 a.m. to 5:00 p.m.
Thu	8:30 a.m. to 5:00 p.m.
Fri	8:30 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

4.896 reviews

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David T

a year ago

I have had home care with Bluebird Care Cheshire West & Flintshire since September 2024. I was in a black hole and had a bad 2 weeks with my last service provider so I told them not to come to my house again, put another way I sacked them. Then I had a chat with Bluebird and I have not looked back. I had nothing to look forward to but now I look forward to my carers coming every morning 7 days a week, nothing is too much trouble for them, they never ever rush me, we do it at my pace as I have heart failure, rheumatoid arthri... read more

Business response:

Thank you for taking the time to complete such a detailed review for us, it really is appreciated. We are so pleased that we have been able to support you with such quality and huge improvements from your previous experience. Thank you also for the recommendation as this gives others the insight into the service we provide. We hope to continue to support you for the foreseeable future. I will make sure your compliments are passed over to the team. Thank you again.

Peter B

a year ago

My sister is provided with consistently excellent care by her carer and the backup that is provided by all the staff at Bluebird Care Cheshire West and Flintshire. I would highly recommend Bluebird for providing care services to anybody in need of care services.

Business response:

Thank you for taking the time to complete a review on behalf of the care we provide for your sister. We appreciate that you are not local and have the trust in the service we provide for her. We hope to continue to support her for many years to come. Thanks again.

J R

a year ago

My parents and I have been very impressed with the service provided by Bluebird care. I asked Bluebird to meet my parents to explain what support could be provided. A staff member gave me an in depth report of the visit giving an account of how my parents responded and what could be arranged moving forward. Since we assigned Bluebird to a weekly visit they have done excellent work supporting my dad who has dementia and assisting my mother. We would highly recommend their services to friends and family.

Business response:

First of all, thank you for taking the time to complete such a glowing review for us, it is appreciated. We are pleased that you have had such a positive experience with us and that you would recommend us. It is so important when someone is looking for care, the quality is validated by our customers and their families. Best wishes, Rebecca.

Jamie M

a year ago

Punctual and polite. They always make you feel at ease when with you, may have only been with them for a month or so, so would promote their services to other people who might need help in future for their care.

Business response:

Thanks for your review, we are pleased you have been impressed with the support you have received so far. I am sure we will continue to build that trusting and professional relationship we have already started. Thanks again.

Ali O

a year ago

We have been really pleased with the care provided by Bluebird Care. After several falls it was becoming increasingly difficult for our father to live at home on his own since none of us live in the immediate area. We had a live-in carer provided by Bluebird for two weeks which my father really enjoyed in the end (he was a bit sceptical in the beginning!), he made progress getting back on his feet and felt much safer having someone around 24/7. After the live-in care period finished, we have had three visits per day organise... read more

Business response:

Thank you for taking the time to complete this fantastic review. We are pleased you have experienced such quality care from all of our team, especially when you live so far away! We will continue to care for your father, keep regular communication with you all and amend his care plan according to his needs. Thanks again for spending the time to complete this review.

Claire D

2 years ago

I am very pleased with the service I receive Monday to Friday, I have the same girl every day and she is always on time. I have no hesitation in recommending the company to anybody at all and have already done so.

Business response:

Thank you for taking the time to complete this review for us, we really do appreciate it. We are so pleased that you are happy to recommend us. Thanks again.

Candice R

2 years ago

I cannot commend Bluebird Care agency enough, I know for a fact that Mum would not be in her own home now if it wasn’t for all the love and fabulous care Mum has received. This stems from management to carers. They look after Mum like they would their own mum and as a nurse myself, I know this is hard to come by. Even my mum’s little dog is loved and looked after care by the lovely care staff. I can’t thank Bluebird enough, keep doing what you are doing! You are all amazing.

Business response:

Thank you so much for taking the time to complete this review and for the kind words. I will ensure that these are passed to the team also. We are so pleased that you can see the quality of care we deliver to your mum and understand the value it brings. Thanks once again.

Ellidy O

2 years ago

I can highly recommend Bluebird Care. They have been outstanding looking after our mum. They are kind, thorough, compassionate and they look after our mum so well when we can’t be there for her. I, myself, deal with a lot of care companies in my own role and I have to say that Bluebird Care is the best that I have ever dealt with. They go above and beyond. We’ve had some difficulties with Mum and they have been utterly amazing, both carers and management alike and I cannot praise their kindness and professionalism enough. If... read more

Business response:

What a wonderful review! Thank you so much for taking the time to complete it and the fantastic comments, I will be sure to share them with the team. It is pleasing to see that you understand the efforts we go to, to support your mum and appreciate it. We aim to deliver a high standard of care always. Thanks, once again, for your review.

D P

2 years ago

My late father, who passed away in February, had the services of Bluebird Care for several years. We got to know individual carers very well which is a great bonus, particularly to elderly people in terms of reassurance and familiarity. Carers were always kind, considerate, empathetic and reliable. My mother continues to have Bluebird 'sitters' several times a week and she enjoys chatting to them. They show an interest in each client, which is so important. Thank you.

Business response:

Thank you for taking the time to complete a review for us. I know that all the carers were very fond of your father and really cared for him over the years. We are pleased to continue to support your mum and are glad you both appreciate the time. Best wishes.