Bluebird Care Cheshire West & Flintshire

4.8

Home Health Care
Chester

About this business

Healthcare Home Health Care

Location details

Riverside House, River Ln, Saltney, Chester, CH4 8RQ, United Kingdom

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Weekday	Schedule	Status
Mon	8:30 a.m. to 5:00 p.m.
Tue	8:30 a.m. to 5:00 p.m.
Wed	8:30 a.m. to 5:00 p.m.
Thu	8:30 a.m. to 5:00 p.m.
Fri	8:30 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

4.896 reviews

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A C

3 years ago

My elderly mum received care from Bluebird Care over a period of four years which included the challenges and restrictions of the pandemic. The staff provided a reliable and caring service without which my mum would have been unable to continue to live independently in her own home.

Business response:

Thank you for your review. We wish your mum well in her new provision. Glad we did such a great job over the time we cared for her.

Robert T

3 years ago

I have been with Bluebird for about four weeks now - it took us over two years to get a care package. If this is what we ended up with, it's been worth the wait. They are spot on - all the staff I have met so far are great, friendly and polite; they arrive punctually and get the job done, and nothing is too much trouble. Couldn't wish for a better company!

Business response:

Thank you, Bob, for your lovely comment! I will certainly share it with the team. We are so glad we were worth the wait; they do say good things come to those that wait! We look forward to being there for you for many years to come.

Patricia G

3 years ago

A very good service. Wish I'd found you earlier. Carers and management are excellent. Plenty of help when needed. Keep up the good work. Thank you. Happy Christmas to you all.

Business response:

Thank you for your review. We are pleased you think the carers and management are excellent. They all enjoy caring for you. Thanks again.

Christine T

3 years ago

Mum needed help after her first hip operation and through a second and a broken femur, then continuing care. All the carers were friendly, caring, chatty and got on with mum well and got to know her needs and her likes and dislikes. My sister and I found them a support too, not just for caring for mum so well but often with advice for us with mum's care and for a good chat too! The office staff were always friendly and helpful too and knowledgeable about different care needs and offered help and suggestions when needed.

Business response:

Thank you Christine for your lovely review. It has been a pleasure caring for your mum and supporting you all as a family. We wish your mum well in the next stage in her care, we will all miss her. Best wishes.

Nicholas R

3 years ago

The area of care is new to me so obtaining the process and information which suits my wife and myself has been difficult. The appointment of Bluebird has taken a considerable amount of pressure away. The staff are courteous, flexible and helpful with a high level of interpersonal skills. The organisation's admin is also straightforward and helpful plus they are good communicators.

Business response:

Thank you for your lovely review, I will pass your comments on to the staff involved. We are glad that the process was straightforward for you and you're pleased with the care your wife is receiving. We always try our best as a CQC-rated Outstanding provider.

L F

3 years ago

Bluebird Care has provided reliable, trustworthy care for a period of over three and a half years. At the start a detailed care plan was drawn up, this was regularly reviewed and updated as care needs changed. Carers quickly identify any issues and inform family and their team manager for advice and support to achieve resolution. Bluebird has good working relationships with social services, occupational therapists district nurses and doctors and liaises as required. The phone line is always answered quickly by someone who kn... read more

Business response:

Thank you for taking the time to complete the review. We are glad we were able to support you and your mum.

Alan R

3 years ago

Working with Bluebird has been incredibly easy, and means that I can stop worrying about my father's situation. They were recommended as the best, and have proved themselves to be just that. The onboarding was fast and easy, and my father very quickly got used to the team. He now loves the visits. I am also especially impressed when the situation arose where we may have needed much more care for him, and although not ultimately needed, could have been set up so quickly and without any stress. I cannot recommend them enough.

Business response:

We are so pleased everything is going well for your father, he is a pleasure to care for. Recommendations are always good to have and we are proud that it all worked out as you expected. Thank you.

Paul D

3 years ago

My mum has been receiving care from Bluebird for a couple of years now and it has been invaluable in ensuring she is cared for and maintains her independence at home. The regular reviews are also a key part of ensuring her needs are continually reassessed and the care plan adjusted as appropriate. The staff are attentive and support my mum fully with her needs, Great work Bluebird, highly recommend your services,

Business response:

Thank you Paul for the review. Your mum has come on so well over the last two years and we are proud we have been able to support her to increase her independence. She is a delight to care for!

A P

3 years ago

Mum was very well cared for by Bluebird staff, who treated her very much as an individual, responding specifically to her preferences and needs. All queries were very quickly responded to by a very professional and friendly office team. I would highly recommend this company.

Business response:

Thank you for your kind words. I am pleased you were happy with the care we delivered and that we met your Mum's needs so well. Thank you for your recommendation.