Bluebird Care Leeds North

4.7

Home Health Care
Leeds

About this business

Healthcare Home Health Care

Location details

2 Woodside Mews, Clayton Wood Close, Leeds, LS16 6QE, United Kingdom

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Weekday	Schedule	Status
Mon	8:30 a.m. to 5:00 p.m.
Tue	8:30 a.m. to 5:00 p.m.
Wed	8:30 a.m. to 5:00 p.m.
Thu	8:30 a.m. to 5:00 p.m.
Fri	8:30 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

4.7154 reviews

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Norman R

9 months ago

At last we seem to have a settled group of carers which makes a big difference as they know my wife' routine and special needs. Of the carers, one is excellent, the majority are very good with one adequate. Long may it last!

Business response:

Thank you, Norman, for sharing such thoughtful feedback. We're so pleased to hear that you have a settled group of Care Experts supporting your wife and that this has made such a positive difference. It's lovely to know that the team are meeting your expectations and that one stands out as excellent. We have also taken on board your comments about consistency in standards across the team, as we are always keen to learn and keep improving. Please do send us your specific feedback about what you feel would make the service con... read more

R H

a year ago

We have used Bluebird North for a number of years to care for both Mum and Dad, who suffer with severe dementia. Sadly my dad passed away recently and BB were fantastic. The management and carers couldn't do enough. Thank you Bluebird

Business response:

It's been a real privilege to support both your mum and dad over the years and we're so pleased to hear that our team were able to bring comfort and care when needed. Your appreciation means a lot to everyone here at Bluebird Care.

Jaine A

a year ago

Mum has severe dementia and has previously refused all care assistance from family. My dad was also reluctant to accept care however the main two carers that turn up have had such a wonderful positive outcome on mums wellbeing and dad loves having a chat with them great service

Business response:

Hi Jaine, Thank you so much for your kind words. We know how difficult it can be for families when a loved one is reluctant to accept care, so it means the world to us that your mum has responded so positively to our support. It's lovely to hear that your dad enjoys chatting with our Care Experts too, building those trusting relationships is such an important part of what we do. We're truly honoured to be part of your family's journey and will continue doing all we can to support both your mum and dad with compassion and res... read more

Lynn E

a year ago

Truly delighted with the care provided for my mum. Mum is made to feel special. The carers make mum smile everyday, which in turn makes me smile . I could not wish for a better service . Thank you very much x

Business response:

Thank you so much for your lovely words. It means the world to us to hear that your mum feels special and is smiling each day, that's exactly what we are here for. Knowing we are making a difference not just for her, but for you too, is truly the biggest compliment we could receive. We will make sure your kind feedback is shared with the whole team. Thank you again for your trust and support x

S Q

a year ago

Since working with Bluebird, I have enjoyed having their support to become more independent throughout the years. So many thanks to all you who have been there for me.

Business response:

Thank you so much for your lovely words. It means the world to us to hear that our support has made a difference for you over the years. Seeing you maintain your independence is such a privilege. We'll make sure to pass your thanks on to the whole team, they'll be touched.With very best wishes from all of us at Bluebird Care Leeds North.

Sharon S

a year ago

The staff are lovely. Dad really enjoys the visits, he always says that they are very helpful.

Business response:

Thank you so much for your kind words and for taking the time to leave this review, it means the world to us. We're so pleased to hear that your dad enjoys the visits and finds our team helpful, that really means a lot to us.Our Care Experts always aim to bring not just support, but warmth and joy into every visit, so it's lovely to know that this is being felt.

A A

a year ago

I have been very satisfied with my care from Bluebird Care Leeds North. My carer is always prompt, even though having to travel by public transport. I can depend on her to provide the care needed for my comfort and safety. She is reliable which is a definite asset.

Business response:

Thank you for your wonderful review, it means a lot to us. If there is anything at all that you think we can do to get that fifth star in these areas, please do let your office team know or email us at leedsnorth@bluebirdcare.co.uk.

Jayne H

2 years ago

The change in timing for visits appears to be working well. The Bluebird now helps Mum with her evening meal. Mum is adjusting to the new arrangements and the meal delivery service. Mum is now having 2 visits a day - one from the meal provider and one from the Bluebird. Mum is getting increasingly forgetful and needs more support with household tasks.

Catherine M

2 years ago

Very good communication through the online record of visits and phone calls if carers are concerned about anything. All carers are friendly, helpful, and sympathetic. My mother-in-law has visits from many different carers and at different times each day, which may not be convenient or helpful for some people's needs.

Business response:

Thank you so much for taking the time to leave us a lovely review. It's our pleasure and an honour to support your Mother-In-Law. We know that your Mother-In-Law enjoys seeing a range of our team members and is very flexible with her visit times, however, if that ever needs to change, you can contact us at the office to discuss more specific times and carers. If there is anything you think we can do to receive that extra star, you can always let us know, we welcome all feedback.