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Bluebird Care Leeds North
- Home Health Care
- Leeds
About this business
Location details
2 Woodside Mews, Clayton Wood Close, Leeds, LS16 6QE, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been very satisfied with my care from Bluebird Care Leeds North. My carer is always prompt, even though having to travel by public transport. I can depend on her to provide the care needed for my comfort and safety. She is reliable which is a definite asset.
Business response:
Thank you for your wonderful review, it means a lot to us. If there is anything at all that you think we can do to get that fifth star in these areas, please do let your office team know or email us at leedsnorth@bluebirdcare.co.uk.
The change in timing for visits appears to be working well. The Bluebird now helps Mum with her evening meal. Mum is adjusting to the new arrangements and the meal delivery service. Mum is now having 2 visits a day - one from the meal provider and one from the Bluebird. Mum is getting increasingly forgetful and needs more support with household tasks.
Very good communication through the online record of visits and phone calls if carers are concerned about anything. All carers are friendly, helpful, and sympathetic. My mother-in-law has visits from many different carers and at different times each day, which may not be convenient or helpful for some people's needs.
Business response:
Thank you so much for taking the time to leave us a lovely review. It's our pleasure and an honour to support your Mother-In-Law. We know that your Mother-In-Law enjoys seeing a range of our team members and is very flexible with her visit times, however, if that ever needs to change, you can contact us at the office to discuss more specific times and carers. If there is anything you think we can do to receive that extra star, you can always let us know, we welcome all feedback.
I feel that Bluebird Care treat my mum with a high level of care and friendship but also has a laugh with her on their visits. She had gone to bed one night when the carer arrived and when she heard her voice she got out of bed and came downstairs very quickly. This carer also sits with her sometimes watching TV where they critique programmes together which she loves. On the occasions when Mum has not been well, they always do a sterling job of cleaning up after her. Mum has short-term memory issues and she can't remember th... read more
Business response:
Hello Colleen and thank you so much for taking the time to leave us a lovely review. You are right, we love supporting your mum, she brightens our day and it's an honour to help her stay living well at home. If there is anything you think we can do to receive that extra star, you know you can always let us know and we're happy to receive feedback.
Excellent service provided by Bluebird Care. All the carers who attend are very pleasant and professional. The client has dementia and is bedridden and can be difficult to deal with (mood swings) sometimes however she always responds well to one carer who treats her with empathy and dignity. He has built a lovely rapport with her and she's always in a good mood when he leaves! Close family use the online application to monitor her care - again, this is very good as notes are uploaded after every visit. The staff are very app... read more
Business response:
Hello Clifford, thank you so much so taking the time to leave us this amazing review, it means so much to our team. It's an honour to support your husband and we're happy you feel that you're receiving a five-star service from Bluebird Care! We hope you have a lovely day.
Bluebird Care has been absolutely fantastic in helping my parents come home from hospital. They were so proactive, helpful, kind, organised and practical in organising the house so that a live-in carer could move in, allowing my parents to come home. I can't praise them enough. The live-in carers are fantastic. My mum is thriving now. My dad is coming home tomorrow and the carer will take care of both of them. It takes a huge weight off my mind as I live 200 miles away. I'm really grateful to the team at Bluebird.
Business response:
Hi Patricia, thank you so much for leaving us this absolutely amazing review, we can't thank you enough. It's our absolute honour and pleasure to support your parents and we're so happy that we could transition from home care to live-in care to suit your parent's needs and keep them happy and safe at home, just where they want to be.
Bluebird have been visiting my partner on a weekly basis. They take him out walking to the local cafés. My partner always enjoys these visits. The carers are very attentive to his needs. I am very happy with the service provided. The carers are very professional, kind and thoughtful. I highly recommend them.
Business response:
Hi, Thank you so much for leaving us such a fabulous review! We're delighted that you feel we offer a 5-star service in every area! This means a lot to us and it's an absolute honor to support your partner.
At very short notice, Bluebird Care were able to offer the support I required following a knee replacement operation. This comprised l hour per day and was not personal care or meal provision but rather compensating for my temporary loss of mobility on a short-term basis e.g. fetching prescriptions/ shopping/transporting items up and down stairs/vacuuming the carpets etc. This is the third occasion that Bluebird have assisted in post-operative care and have always been very reliable - even this December in the run-up to Xmas... read more
Business response:
Hello and thank you so much for taking the time to leave us this lovely review! It's our absolute pleasure to support you when you need us and we are always here if you should need our services again. We all wish you the very best and thanks again.
Happy with service. Maybe could be updated when changes are made to the routine as I think you have reduced the amount of time the carers help my dad to shower. This may well be on his request however we arrange homecare to encourage him to shower more often.
Business response:
Hi Rachel, Thank you for taking the time to leave us a great review. I have passed your feedback on to our Area Manager who knows your father well and has good oversight into the care and support he receives. We haven't reduced the length of any visits, we have discussed this and she is going to reach out to you directly about this, rather than post anything about the situation here. Thanks again.
Frequently asked questions about Bluebird Care Leeds North
How is Bluebird Care Leeds North rated?
Bluebird Care Leeds North has a 4.8 star rating with 141 reviews.
When is Bluebird Care Leeds North open?
Bluebird Care Leeds North is closed now. It will open on Monday at 8:30 a.m.