Bluebird Care Newport and South Monmouthshire

4.8

Home Health Care
Newport

About this business

Healthcare Home Health Care

Location details

35 Stow Park Circle, Newport, NP20 4HF, United Kingdom

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Weekday	Schedule	Status
Mon	8:30 a.m. to 5:00 p.m.
Tue	8:30 a.m. to 5:00 p.m.
Wed	8:30 a.m. to 5:00 p.m.
Thu	8:30 a.m. to 5:00 p.m.
Fri	8:30 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

4.887 reviews

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Catherine K

2 years ago

I'm happy with the care provider but I have noticed on several occasions the staff are not staying for the duration of the visit (AM is 45 mins and lunch is 30 mins) which is a concern. Some staff will wash dishes and others will leave them. The interaction with Mum varies sometimes as some staff have been on their phones during the visit. My mother is very comfortable with the staff but misses one in particular.

Business response:

Thank you for your review. We welcome all feedback and your comments will be followed up by a member of our team.

C P

2 years ago

Always very pleased with the excellent care Bluebird gives to my mum. All carers are so considerate, kind and caring. Everything is well organised.

Business response:

Thank you for your five-star review. We are delighted that you and your Mum are pleased with the service we provide, and we will ensure that your feedback about the carers is shared with the team.

C B

2 years ago

A good consistent service provided. Any concerns or issues are reported to the office/medical professional. Duties are carried out as agreed in the care plan and any additional requests by the family are actioned. The care provided by the carers is very good and the service user and family are more than happy with this.

Business response:

Thank you for taking the time to write this review. We are delighted to hear that you are pleased with the service that we provide.

Susan J

2 years ago

Friendly staff, comfortable knowing someone is coming, family pleased with service.

Business response:

Thank you for your kind comments. We are glad that you are pleased with the service and the care that our team provides.

Michael M

2 years ago

Excellent.

Business response:

Thank you for your 5-star review. We are delighted that you are pleased with the service and care that we provide.

S M

3 years ago

Dad's two male carers looked after him for over a year. When he became seriously ill they took on his personal care with the greatest tact and kindness. They were a familiar and reassuring presence for both Dad and my mother when he neared the end of life. Bluebird Care Newport were always reliable and helpful when I had to deal with the office. I would thoroughly recommend them to everyone.

Business response:

Thank you for your 5 star review. It's important that our carers are sensitive to the needs and wishes of our customers and their families at extremely difficult times like these. I will be sure to pass on your comments to the team and to the carers concerned. It was a privilege to care for your father. Thank you for choosing Bluebird Care Newport.

J J

3 years ago

I feel very happy and contented here. I enjoy my stay here and safety. All I have met have been very nice. I cannot fault anyone. Thank you.

Business response:

Thank you for your 5-star review. The whole team takes great pride in the service we provide and we are very glad that you feel safe and happy with us.

Roger P

3 years ago

I find the service provided very good. I like that I have a small number of carers calling on a regular basis.

Business response:

Thank you for taking the time to submit a review. I am glad to hear that you are pleased with the service we provide.

A H

3 years ago

I look forward to the help given to my sister with showering and giving her breakfast. I could not manage without help in the mornings and weekly changing of her bed linen.

Business response:

Thank you for your review. It's good to hear that you look forward to your Bluebird Care visits.