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Bluebird Care Newport and South Monmouthshire
- Home Health Care
- Newport
About this business
Location details
35 Stow Park Circle, Newport, NP20 4HF, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I needed care assistance at short notice for twice daily visits.Bluebird Care had been recommended to me by friends who had used the company.Their manager and office staff were extremely helpful on first contact and swiftly arranged an assessment with me at home which was comprehensive regarding my morning and night care routine.I was particularly impressed by their attention to detail and health and safety assessment of my home.I have received first class care from pleasant,punctual and competent care staff and can recommen... read more
Business response:
Thank you for taking the time to review our service. It is wonderful to hear that you can recommend us, and I will be sure to share your feedback with the whole team who will be delighted with your 5* review. Thank you for choosing Bluebird Care Newport.
Bluebird (and the carer who visits me) are excellent. Great care is taken through-out the house and they get into the areas / bits that I as a disabled person struggle to reach. Equally importantly the conversation means they can check on me and ensure I'm not losing it! And the cats seem to like them too!
Business response:
Thank you for your 5* review. We are delighted that you are so pleased with the service we provide. Thank you for choosing Bluebird Care Newport
I highly recommend Bluebird Care Newport. They are an amazing company! My mum has dementia and Bluebird carers attended to my mum twice a day. Carers were always very professional, kind and helpful. Office staff were always very attentive and nothing was ever too much trouble! A well-organised and reliable company. Thank you for everything you did to support Mum and myself!
Business response:
Thank you, Joanna, for taking the time to review our service and for the fantastic five-star rating. The team will be delighted!
Mum was diagnosed with Dementia, and we were assigned a care company to help with her care, we were with that company for 2 years, care was not the best, but it was a help, some of the better carers left the company and the level of care dropped massively. We have currently swapped to Bluebird Carers Newport, this company was also recommended to me by a friend as being excellent, the carers visit Mum 3 times per day. We would be absolutely lost without them! The carers are lovely, kind, caring, attentive and engaging and als... read more
Business response:
Thank you for your five-star review. We take great pride in the standard of care we deliver. I will ensure your feedback and comments are shared with the whole team. Thank you for choosing Bluebird Care Newport.
I'm happy with the care provider but I have noticed on several occasions the staff are not staying for the duration of the visit (AM is 45 mins and lunch is 30 mins) which is a concern. Some staff will wash dishes and others will leave them. The interaction with Mum varies sometimes as some staff have been on their phones during the visit. My mother is very comfortable with the staff but misses one in particular.
Business response:
Thank you for your review. We welcome all feedback and your comments will be followed up by a member of our team.
Always very pleased with the excellent care Bluebird gives to my mum. All carers are so considerate, kind and caring. Everything is well organised.
Business response:
Thank you for your five-star review. We are delighted that you and your Mum are pleased with the service we provide, and we will ensure that your feedback about the carers is shared with the team.
A good consistent service provided. Any concerns or issues are reported to the office/medical professional. Duties are carried out as agreed in the care plan and any additional requests by the family are actioned. The care provided by the carers is very good and the service user and family are more than happy with this.
Business response:
Thank you for taking the time to write this review. We are delighted to hear that you are pleased with the service that we provide.
Friendly staff, comfortable knowing someone is coming, family pleased with service.
Business response:
Thank you for your kind comments. We are glad that you are pleased with the service and the care that our team provides.
Excellent.
Business response:
Thank you for your 5-star review. We are delighted that you are pleased with the service and care that we provide.
Frequently asked questions about Bluebird Care Newport and South Monmouthshire
How is Bluebird Care Newport and South Monmouthshire rated?
Bluebird Care Newport and South Monmouthshire has a 4.8 star rating with 92 reviews.
When is Bluebird Care Newport and South Monmouthshire open?
Bluebird Care Newport and South Monmouthshire is closed now. It will open on Monday at 8:30 a.m.