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Bluebird Care Newport and South Monmouthshire
- Home Health Care
- Newport
About this business
Location details
35 Stow Park Circle, Newport, NP20 4HF, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The care my mum has received has been excellent. Carers show compassion, patience and appear to genuinely care for my mum's wellbeing, with smiles and good humour most days. Any problems or changes in behaviour are always reported back via the office meaning you can trust mum is being monitored four times daily. Mum is kept clean and well presented and we like the fact that the same carers look after her most days so she recognises who's calling overall very pleased with the service.
Business response:
Thank you for taking the time to review our service. We are very pleased to have been able to provide you with the level of support you expected delivered with compassion and patience and some good humour too!
I find Bluebird Care Newport a good care company. In my opinion, the carers are very helpful and will go to the local shops for me and buy whatever I need, eg bread, milk and so on )I do pay for these items). I think some of the carers go above and beyond to help me. I consider myself to be lucky to have such a company as good as Bluebird Care Newport.
Business response:
Thank you for reviewing the service we provide to you. The care team really appreciate your comments.
I was nervous at first about adjusting to having people coming into my flat who I did not know. However, I soon became comfortable with visits, due in no small part to the fact that the care providers were exceptionally nice ladies, who managed to make me feel more confident in my flat. I have been very satisfied with the service provided and was very touched by the box of chocolates given to me on the final visit.
Business response:
Thank you very much for giving us a 5-star review and for your lovely comments. I will pass these on to our team. They will be delighted.
I am extremely happy with all the carers that come. Nothing is too much trouble and all done with a smile.
The carers who visit my parents are kind, caring, professional and they provide reassurance for the family that mum and dad are being well looked after. Excellent service. It is a shame that I can't name anyone as two carers, in particular, are exceptional and this deserves acknowledgement. Well done and many thanks.
We last our nervous feeling as soon as we met the carers at the door. Each helper brings something that makes me enjoy the contact each day. I like to chatter so laughter often occurs. My husband has learned to relax and banter with them too. Thank you.
Business response:
Thank you for your very kind words. They will mean a lot to the team. Care at home is so much more than carrying out tasks and carers who can put a smile on your face and put you at ease are priceless.
Bluebird has been caring for mum for over 2+years. It was a joy to see mums face when they came as she was reluctant at first to have them to the house! Mum found them professional, respectful, loving, thoughtful and above all kind and considerate. Mum is not 101 years old, she looks forward to her visits and regards them as her friends.
Bluebird Care has been an enjoyable experience. My mother feels she has new friends who are all very caring and attentive,
Business response:
Many thanks for taking the time to give us your feedback and for giving us a 5-star review. This means a lot to all of us.
Reliable, friendly, competent staff. Regular care plan reviews and any changes made immediately, which is always reassuring. Bluebird Care understands Mums and family needs and always happy to discuss any concerns and proactively act to support care needs. Office staff always available to contact and are always friendly and professional, and whilst always maintaining discretion in all areas of contact, whether that be face to face or on the phone.
Business response:
Many thanks for completing your review of our service and of the whole team. They will be delighted to read your comments which are greatly appreciated by all of us.
Frequently asked questions about Bluebird Care Newport and South Monmouthshire
How is Bluebird Care Newport and South Monmouthshire rated?
Bluebird Care Newport and South Monmouthshire has a 4.8 star rating with 92 reviews.
When is Bluebird Care Newport and South Monmouthshire open?
Bluebird Care Newport and South Monmouthshire is closed now. It will open on Monday at 8:30 a.m.