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BMW
- Automotive
- Chandler, AZ
About this business
Location details
7455 W Orchid Lane, Chandler, AZ, 85226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Vince Adams and the entire Chapman Service Team always takes great care of us and our car. I came in for a recall fix and also asked them if they could do an oil change and check into a couple of issues inside the car that I thought should be covered under warranty. Vince got everything done for me in a little over two hours and detailed the car as well. I am very satisfied.
Business response:
Barry V. Thank you for your review. We are very glad to hear that you have been so happy with your service visits. We know how valuable your time is and don't ever want to waste it. Please let us know if there is anything else we can do for you. Shane O’Hanrahan - General Manager Chapman BMW Chandler 480-344-4202
This is the second time I used this dealer for warranty work. The first time the at Chapman I had an A/C noise problem that my Palm Springs did not solve after reporting the problem several times. The service adviser assigned to me said I needed to go back to Palm Springs, but I now live hear. Called BMW/USA customer service, they were really surprised since it should have been solved. This time the service adviser Mike Reeves was excellent. Warranty work for a different reason. I also investigated purchasing another car and... read more
Business response:
John Pedersen, Thank you for your review and for giving Chapman BMW Chandler another chance. We are very happy to know that you had a good experience. We look forward to working with you in the future and giving you the same good experience that we strive to provide all of our clients. Shane O’Hanrahan | General Manager Chapman BMW Chandler | 480-344-4202
I have worked with Kris Mason for two years and he is the best. He answers my many questions and remembers previous conversations. He gets me in and out really fast.
Business response:
Luvmyfamily2002, Thank you for your review. We appreciate your business over the last two years and are happy to know that Kris Mason is able to provide such good service. We want all of our customers to feel like family and happy to visit Chapman BMW Chandler for all of their service and sales needs. Shane O’Hanrahan- General Manager Chapman BMW Chandler 480-344-4202
As a investor in owner of American based companies. One who has been critical of foreign competition whom anyone whom knows me will testify ... Well I bought a late model Bmw to new to believe that some wear on the steering wheel should it be happening. I only got a Bmw because I wanted a electric car and felt the i3 posed a perfect valuation for running around . All this to say I was blown away they fixed everything I requested under warranty got me a new Bmw loaner post haste to which I went to s local breakfast and wasn’t... read more
Since I got my car about a year ago I have been assigned to Jacob Malburg Service Advisor. Jacob is extremely helpful, knowledgeable, very polite and always friendly! He is the example of a great customer service and beyond. Jacob should be recognized for that! In my humble opinion Jacob deserves great pay. We need people like him to do business and buy BMW products. Thank you
Business response:
Thank you very much, Renata for your review and kind words. We are very happy that Jacob is able to give you such excellent service when you visit. It is our goal and expectation that all of our clients have the best possible experience every time they visit. Please let us know if there is anything else we can do for you. Shane O’Hanrahan- General Manager Chapman BMW Chandler 480-344-4202
Tony DiSalvo was my service advisor. He had outstanding customer service and really made me feel like family. They had me in and out fast even though it was busy! I have had great experiences at both Chapman BMW locations!
Business response:
Thank you Dkev for your review. We are very happy to hear that you had a good experience during your visit to Chapman BMW Chandler and that Tony was able to give you such good customer service. It is our goal that all of our customers are treated like family and that we are as efficient yet thorough as possible during your service visit. Please let us know if there is anything else we can do for you. Shane O’Hanrahan- General Manager Chapman BMW Chandler 480-344-4202
Vince was great. My car was done while I waited and they still offered a car if I needed. They explained everything that had been done and I was quickly on my way.
Business response:
Danny, Thank you for your visit to Chapman BMW Chandler and for your review. We are glad to hear that you had a good experience working with Vince while your vehicle was serviced. Our goal is to ensure comfort and efficiency with every visit. Please let us know if there is anything else we can do for you. -Shane O'Hanrahan | General Manager
I just want to say that you guys have an amazing staff, thank you Jacob M for always taking care of my baby! He makes sure to explain everything that is going on and always calls me. Thank you!
Business response:
Azivan, Thank you for your review. We are happy to hear that Jacob took such good care of you and your baby during your visit. Our goal is to ensure you have the best experience and part of that means to ensure you are well informed throughout the process. Please let us know if there is anything else we can do for you. -Shane O'Hanrahan | General Manager
We have a home in Colorado and one here in Arizona. The need service light came on and said that the car was needing serviced. I called the dealership service department and spoke with Vince Adams, he said bring it right in we will take care of it for you. When we brought it in Vice was great, he arranged to have a scratch repaired as well as a scuffed wheel and provided us with a loaner. The entire experience was more than we expected and better than the dealership where we bought the 750 and 9 other BMWs. So we will defini... read more
Business response:
Michael - Thank you for your review. We are very happy to hear that you had a good experience during your visit to Chapman BMW Chandler and that Vince and Don were able to give you such great service. We definitely look forward to your next visit. -Shane O'Hanrahan | GM
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 3,218 reviews.
When is BMW open?
BMW is closed now. It will open at 8:00 a.m.