This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Chandler, AZ
About this business
Location details
7455 W Orchid Lane, Chandler, AZ, 85226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I brought my car in for a regular service, and they went above and beyond. They installed a missing emblem and corrected a couple issues without charging. Andrew was concerned about my needs and took care of them for me. I will always return to Andrew and Chapman BMW.
Business response:
JohnZ, We pride ourselves on excellent customer service and Andrew is one of the employees helping us achieve that. Thanks for the post. Garrett
Buying a new car can be very scary but Jeff really put me at ease. He was great to work and I was able to drive out of there in my dream vehicle. He took the time to listen and matched me with a great car at a great price.
Business response:
Dean64, First we want to congratulate you on your BMW purchase. Jeff is a great asset to the Chapman team and knows how to take care of our clients the Chapman way. We look forward to servicing your vehicle in the future, and welcome to the BMW family Thanks again, Jim Misner General Sales Manager
Matt K in service is always a pleasure to deal with. He is honest and a great resource for all things BMW. He gets to know his customers and their priorities and tailors his customer service to match.
Business response:
Robinhood, Thank you for the compliment. We will make sure it makes its way to Matt. Garrett
Highly recommend Chapman BMW if you are looking at purchasing a BMW. Walked into the dealership with just a few questions to help with getting out of an ugly situation and was welcomed with no judgments or pushy sales. My client advisor was Atif M. who is well knowledgeable and provided me with the utmost exceptional service ever. Thank you Atif!
Business response:
Good morning Stacey, Welcome to the Chapman Family, I’m glad we were able to help you with your purchase of your BMW, and look forward to your continued business from our service department as well. Atif is an asset to the company and knows how to treat clients the Chapman way. Thank you again, Jim Misner General Sales Manager
Tony explained how my car would be repaired and how long the process would take. My car is good as new. Tony knew it was due for an oil change so they took care of that too.
Business response:
Carprincess Tony has been a valued member of our team for many, many years. It goes without saying that we think a lot of him as well, but we appreciate you still mentioning it! Garrett
My check engine light popped up one morning so I drove the the dealer without and appointment. As I pulled in my name was on the monitor and Mike was ready to help me. He was friendly and didn't make a big deal out of not having an appointment. He was able to get my other condition based service done at the same time as well as put me into a loaner for the time being. Great service.
Business response:
Sir, Loaners and prompt service are just two parts of the overall exceptional service we offer and we appreciate you making a point to post on our dealership. Thank you! Garrett
I found a bmw that i liked online and decided to go see it. As soon as i walked in i was greeted by two very nice ladies at the front desk who asked what car i wanted to see and was getting some info when alexander walked up. We went to go find the car i had seen online, well we realized the car i had seen was in phoenix, not this location. I really wanted a car that had warranty left, so Alexander found the perfect car for me! I ended up with a newer bmw, that still had warranty, and even maintenance included! I got it for ... read more
Business response:
Brianna, Thank you for the kind words about Alexander and Austin in finance. They are both great assets and team members that know how to treat our customers the Chapman way. We are very grateful to have them. We look forward to taking care of you and your Ultimate Driving Machine for many years to come. Great Job Guys!!!! Jim Misner General Sales Manager
Matt Konecek has been my service advisor for 3 years and every experience has been an exceptional one! It's employees like him who keep loyal customers coming back again and again.
Business response:
Thank you for the compliments. Matt has been one of our top advisors and we too appreciate him and his service.
I recently moved to this area and was ready to head out for a road trip, when I discovered a warning light in my X3. I called Service and had the good fortune of speaking with Jacob. I told him my situation, and he was able to make an appointment for servicing that very day. I was provided a loaner while our car was being serviced. Our car was serviced, washed and ready-to-go by the end of the day. Our road trip went on as scheduled. Thank you Jacob and Chapman BMW for such good customer care.
Business response:
We appreciate customers like yourself that take the time to reach out and comment on our level of service. Emergencies are part of the service landscape and we are happy to be able to help. Garrett
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 3,218 reviews.
When is BMW open?
BMW is open now. It will close at 7:00 p.m.