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BMW
- Automotive
- Chandler, AZ
About this business
Location details
7455 W Orchid Lane, Chandler, AZ, 85226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Called my Service Rep Matt K and he told me to bring it in. He arranged for a loaner car so that I didn't have to wait and off I went. I have a 750LI and he gave me a 528 to drive. Great vehicle. The light indicator actually turned out to be a fuel senor and it was fixed under my warranty. Great service from start to finish. Glad I bought from Chapman BM Chandler.
Business response:
Johnmc, Thanks for the post. We appreciate you taking the time to comment on Matt K and his efforts in our service department. Garrett
No matter where I have tapped into this business, my experience has exceeded my expectations -- sales professionals and service advisors are all at the top of their game!
Business response:
HIYDRM, Thank you for your review. We are very happy to hear that Bruce and Matt were able to give you a good experience. We are fortunate to have such a talented passionate staff here at Chapman BMW. Regards, Shane M. O’Hanrahan General Manager Chapman BMW
I met with Travis Tinney. He was very friendly and professional from the first call to inquire about a car to the buying portion of it. He introduced me to a few people that would be helping us that day and even introduced me to a service advisor named Tony for technical /mechanical assistance who was also very friendly and professional. I had my two daughters with me and he made it fun for them too. Overall, it did not feel like your typical car buying, nail biting, eye twitching painful car buying nightmare. I highly recom... read more
Business response:
RW, Thank you for your kind words. We are very pleased to hear that Travis and Tony were able to help you and that your girls had a good time too. Welcome to the Chapman family and please let us know if there is anything else we can do for you. Regards, Shane M. O’Hanrahan General Manager Chapman BMW
Tony is my Service adviser and he always greets me with a professional and friendly attitude. He gave me an approximate estimate of 2 hr for my service and they actually finished up 30 minutes early. They checked out the vehicle and everything is fine until my next service. Previously, I had taken my 2012 Z4 to another shop but Chapman did some warranty work and they were so friendly and professional, I've changed to a Chapman Customer for all my maintenance needs for this vehicle.
Business response:
Greg, Thank you for the compiliment on Tony and his professional service. We take a lot of pride in providing top notch service and Tony has been helping us do that for many years. Garrett, Service Manager
It was easy to set up an appointment for a 4 wheel alignment. I arrived a little early and was processed in right away by my service advisor. The work was completed in about 2 hours, and the car is running great. It removed a noticeable vibration from the front end. Since I waited, I took advantage of the great cappuccino machine and enjoyed coffee and a donut. The cost was reasonable and the people very friendly. My service advisor Tony has been taking care of my cars for many years, and doing a great job.
Business response:
Elliot, We do strive to provide an efficient and convenient service with amenities and Tony is an integral part of that process. Thanks for choosing Chapman BMW. Garrett
As a former service manager with General Motors I look at my auto service experiences with a more critical eye than the average customer. For the past 13 years Chapman BMW in Chandler has never failed to impress me. Mark Ostaszewski has been our service advisor the entire time and his attention to detail, communication skills, and follow-up have proven time and again how dedicated he is to making sure his service clients are completely satisfied with their experience. Mark, and the dealership he represents are a class act, a... read more
Business response:
Don, WOW! We appreciate the comments and your making note of Marks efforts. We strive for customer excellence and love comments like this that let us know we are on the right track. Thanks again for taking time to post on our behalf. Garrett, Service Manager
Hey guys Chapman BMW is a great service center, Kris Mason was especially invaluable, he's the guy to see. Thanks guys keep it up
Business response:
Layo, Thank you for taking the time to acknowledge Kris and his professionalism. We strive to deliver exceptional service and are pleased that when you have a choice when servicing your BMW you choose us! Garrett
We recently purchased an X5 through Bruce Kotlicky at Chapman BMW in Chandler, Arizona and it was a wonderful experience, he's very professional, courteous and treated us like gold. I highly recommend working with him, I will definitely be back to Chapman in Chandler in the future. We also recommend Jaclyn Weiser in the finance office, helped explain all of our options and did not push in one direction over the other, let us choose what we thought was best, amazing and intelligent lady. Genius Bar needs to hire more mature a... read more
Business response:
Thank you for the business. Bruce and Jaclyn are valued employees, and we apologize for our Genius, we can have Karl the Manager of the department call if there are still follow up questions. We look forward to giving you an even better experience the next time you shop with us. Regards, Shane M. O’Hanrahan General Manager Chapman BMW
I didn't feel pressured. They we accommodating to my wants without trying to sell me something else. The deal offered was very fair and quick without a lot of back and forth negotiating.
Business response:
Thank you for your review. We are very pleased that you had a good experience with Mike and Phoenician and your wants were met. We hope that we are able to help with any future car buying needs. Regards, Shane M. O’Hanrahan General Manager Chapman BMW
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 3,218 reviews.
When is BMW open?
BMW is closed now. It will open at 8:00 a.m.