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BMW
- Automotive
- Chandler, AZ
About this business
Location details
7455 W Orchid Lane, Chandler, AZ, 85226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
This is my 2nd time working with Jason Penney (5th or 6th BMW). He is absolutely wonderful to work with. Detailed, kind, polite and genuine. No hassle ordering and shopping. Mr. Garcia in finance was quick, knowledgeable and very easy to work with. I always drive from Tucson, where we have a local dealership, to work with BMW Chandler.
DO NOT BUY OR HAVE YOUR BMW SERVICED AT CHANDLER BMW. I have been taking my BMW to this dealership for service for the last 3 years, due to its location being convenient, definitely not because they have WOWed me with their service . Long wait times, they never clean your car no matter what the service entails and many times I have had to take the car back for issues they were suppose to have remedied. On 10/15/2021, I took my car for oil change and was told by the mechanic that NVLD switch is malfunctioning and needed to ch... read more
Business response:
Bob_tavassoli, It saddens me to see your review, especially since we went above and beyond. The warranty in question only covers vehicles that were purchased in California and since your vehicle was purchased in Arizona, it does not qualify for coverage. Since you called BMW NA directly and they told you it was covered, we felt compelled to advocate on your behalf. Our Service Director (Vanessa Palacio) went to work and got approval to reimburse 50% of the claim straight from BMW. You were happy initially but it seems someth... read more
DO NOT BUY OR HAVE YOUR BMW SERVICED AT CHANDLER BMW. I have been taking my BMW to this dealership for service for the last 3 years, due to its location being convenient, definitely not because they have WOWed me with their service . Long wait times, they never clean your car no matter what the service entails and many times I have had to take the car back for issues they were suppose to have remedied. On 10/15/2021, I took my car for oil change and was told by the mechanic that NVLD switch is malfunctioning and needed to ch... read more
Business response:
It saddens me to see your review, especially since we went above and beyond. The warranty in question only covers vehicles that were purchased in California and since your vehicle was purchased in Arizona, it does not qualify for coverage. Since you called BMW NA directly and they told you it was covered, we felt compelled to advocate on your behalf. Our Service Director (Vanessa Palacio) went to work and got approval to reimburse 50% of the claim straight from BMW. You were happy initially but it seems something slipped thr... read more
"After being a loyal and avid BMW driver/owner for over 20..." After being a loyal and avid BMW driver/owner for over 20 years I've received the worst customer service from Jacob Malburg at Chapman BMW in Chandler. Will be filing a complaint about Malburg Padding charges with BMW Headquarters as soon as possible. Be very aware when dealing with Chapman BMW Chandler. I will never due business with them in the future.
"Had me wait for a battery replacement, came out and told..." Had me wait for a battery replacement, came out and told me it was done and xar would be right out, 20 minutes later they came back and said they didn’t have battery in stock and the wouldnt be able to replace it with a non bmw part until the next day. Ridiculous.
Business response:
Hello BMW owner. We want to look into the specifics regarding your feedback. Would you be able to provide your name and information so we can assist further? You are also welcome to contact our Service Director Vanessa Palacio at 480-344-4269 to discuss as well. We certainly apologize for any inconvenience we may have caused. Thank you. Vanessa Palacio
"If you are African American do not go to this dealership...." If you are African American do not go to this dealership. On July 16, 2021, I went to see if I could get maintenance on my 2021 BMW X4 M version of my car. Once, I drove up to the Auto Service area at the dealership. I parked my car behind a BMW Demo X3 car and literally watch the service guy stare at me and continue to stand 10-15 feet away from my car. Then another service parked a customer’s vehicle and walked toward his coworker. I notice they started talking... read more
Business response:
31 Flex, This saddens me and I don’t want to negate your feelings but I feel I must speak our truth as an organization. We deal with and employ all nationalities on a daily basis. We would like to think that our staff and Customer Service Ratings speak for themselves as we are a BMW Center of Excellence Dealer. I am truly sorry that you felt that you weren’t getting the level of service you deserved. We reviewed your visit from the time you came until you left. It looks like you were immediately greeted by our staff but ther... read more
"2020 bought a Sonic 2018 from sales person Andre Simms..." 2020 bought a Sonic 2018 from sales person Andre Simms gave 4K down and in 6 months my daughters car broke down the BMW Loan is horrible they offered no warranty then my daughter went back they told her they were would place the car in her name they had to add me to the loan they lied gave another $500 down and they gave my poor daughter an older 2012 80,000 miles his the check engine light comes on they won’t trade in the car or refinance. They are the worst don’t ... read more
"If I could give this dealership no stars I would. For..." If I could give this dealership no stars I would. For starters my sales person terrick lied about complementary oil changes, didn’t allow me to test drive the car I was buying but offered to drive it for me and then proceeded to FLOOR it while it was in its break in period. I asked him to stop, he laughed and continued. He also thought it was appropriate to mention how little his commission was on the deal like he was doing me a favor, meanwhile I was leasing an M se... read more
Business response:
Kaitlyn, I am sorry about your experience at the dealership. I know we had a problem with the payoff but once it was brought to our attention we immediately canceled the check and re-issued another. With business being as brisk as it has been lately all of our and the various lenders resources have been strained-this does result in some untimely delays. I am happy to say Toyota has cashed the check as of last week so we are good now. I apologize about your experience with Tarek, but a couple points of clarification BMW does ... read more
"I'm giving them a 2-star because it was a nice place with..." I'm giving them a 2-star because it was a nice place with a large selection. Our potential sales rep gets a -1 star. I took my 19-year-old who was ready to buy. I myself was in the market as well. We can buy pretty much whatever we want. I've owned 4 BMWs, 2 Porsches, 2 Audis, etc. All purchased new. But we do our homework, so we have specific models we want to see. This guy kept rushing us. From the start. We were allowed to shop for 20 minutes if that. On a Sat... read more
Business response:
Dear ScottLuca58, I am very sorry about your experience with our store.We pride ourselves in giving extraordinary customer service, so I am sorry your experience didn’t hit the mark.If you would give us another opportunity I will personally introduce you to a manager who will ensure your get the service you expect from Chapman BMW Chandler.Please call me and I will be happy to facilitate. Regards, Shane M. O’Hanrahan General Manager Chapman BMW Direct(Chandler)480.344.4269 Direct(Camelback)602.308.4973 BMW We only make one... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 3,218 reviews.
When is BMW open?
BMW is open now. It will close at 9:00 p.m.