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BMW
- Automotive
- Bel Air, MD
About this business
Location details
716 Belair Rd., Bel Air, MD, 21014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"I had a new battery installed in my car. Kurt Roman is..." I had a new battery installed in my car. Kurt Roman is my service advisor and is great. Always looks out for me. If anything additional needs to be done, he will recommend. As I was going to wait, I asked if I could get a ride to the mall and he arranged to have someone take me and pick me up for the return. My car was ready when I returned. He is always friendly and personable. A very nice person. As always, service at BMW Bel Air is superior. I have dealing with t... read more
Business response:
Hello! We really enjoyed reading your review. Thanks for taking the time to share your service experience. We're glad Kurt was friendly and accommodating. Thank you for choosing BMW of Bel Air!
"Great place Kurt is the man thanks for the advice . Took..." Great place Kurt is the man thanks for the advice . Took good of me . Really appreciate the attention given. BMW is the best 100% in service
Business response:
Thank you so much for your wonderful review. We're glad Kurt made your service visit 5-star! Thanks for choosing BMW of Bel Air.
"Staff was very courteous & service was completed as..." Staff was very courteous & service was completed as promised. The reason for the service was to replace passenger airbag that was a recall. This is stupid to have to put 25 words in this when it can be explained in less.
Business response:
Thank you for sharing your great feedback! We're so glad you had a great experience with us!
"Great customer service, very prompt and professional! I..." Great customer service, very prompt and professional! I brought my car in for an airbag recall and the staff was super friendly and got me out in no time!
Business response:
Hi Lisa! We loved reading your feedback. It was a pleasure assisting you! Thanks for choosing BMW of Bel Air for your service needs!
"Great place to take your car for service! Always..." Great place to take your car for service! Always professional and quick turn around time. Kirt kept me up to date with the progress and issues with my car. Always would take my car there for service!
Business response:
We truly enjoyed reading your review! Thank you so much for your kind words regarding Kurt. Thank you for choosing BMW of Bel Air for your service needs.
"This dealership is awesome... very detailed service. They..." This dealership is awesome... very detailed service. They take the time to go over car inspection and options if repairs are needed. Excellent service and very knowledgeable!
Business response:
We think you're awesome too! :) Thank you for sharing your fabulous feedback. We're here when you need us. Thanks for choosing BMW of Bel Air.
"Very helpful and professional always kind and nice. Very..." Very helpful and professional always kind and nice. Very welcoming and friendly as well. Everyone in the BMW of bel air are nice and friendly.
Business response:
Thanks so much for the 5-star review! It was a pleasure servicing your BMW. Thank you for choosing BMW of Bel Air.
"Wished the option packages had been better explained. I..." Wished the option packages had been better explained. I probably would have moved up a package. The delivery was poor, walk through of the controls and features was rushed and haphazard. Most of the functions I had to learn on my own through trial and error and the manuals.
Business response:
Hello, We're really sorry to read your review. We apologize that the packages and options of your vehicle were not explained to your liking. We would be happy to welcome you back to our dealership for a thorough explanation of your vehicles features and benefits.
"Excellent service. Been loyal customer for almost 20..." Excellent service. Been loyal customer for almost 20 years... no complaints. Provided beautiful loaner vehicle and provided needed service for my vehicle. I will continue to use their services
Business response:
Thank you so much for continuing to trust BMW of Bel Air with your automotive needs! We're glad you're part of our BMW family.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 1,455 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.