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BMW
- Automotive
- Ann Arbor, MI
About this business
Location details
501 Auto Mall Dr, Ann Arbor, MI, 48103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My lease was up. I was encouraged to take a test drive and get $100 credit on my next purchase. I did that and enjoyed the brief test drive. Another more detailed test drive was done a few days later to go over the options in the car, BMW 328Xi. I selected the car which was a color I preferred. The new car would be ready in four days. My old car turn over was smooth. The paper work was smooth as well. My monthly lease payment is where I had hoped it would be.
My overall experience was very good, as Eric Griffith was very cordial, patient, and helpful in my purchase of a manual X3 (used). This included picking me up at the train station for the final purchase, as I was an out of town customer. Great work!
Went in just looking and the Volvo I was driving was in excess of 200K miles. I test drove other vehicles and Darin was helpful through the whole process. Finally fell in love with a used 5 series wagon. Being an older man who is back in college for a degree money is tight but we managed to negotiate a rate that worked for all parties. I feel a lot better now that the wife has something both nice and reliable to drive. If I'm still in the area upon graduation I intend to come back for my next vehicle.
Darin was exceptionally great at being flexible and working around my time to make sure I had his full attention and did what he could to ensure my happiness when purchasing a new car. He kept me updated as to the progress of my car's order. Overall, I was incredibly pleased with the service I was provided.
Alex was a pleasure to work with on the purchase of our BMW. He is very passionate and extremely knowledgable about BMW's. Alex was very diligent in getting us the vehicle that we wanted. The purchase process was very simple and I never felt as though I was dealing with a typical car salesperson. He was very good about staying in contact with us, but not being pushy. His follow-up was appropriate and appreciated. I have already recommended Alex to friends and will continue to do so. I will contact Alex when I am ready for my... read more
I somewhat recently brought in my 7 Series for maintenance and Dusty was my Service Advisor. He provided me with regular updates on my service, along with a detailed list/explanation of the needed repairs. Additionally, I planned on selling the car myself and he offered some great advice. I also had a 3 Series in for service and my experience with Dusty was very consistent with respect to my prior 7 Series visit. He even went the extra mile and personally buffed out a couple scratches for me. A couple years ago, prior to the... read more
Rob Gleyre did an excellent job of being attentive and delivering high quality customer service during my purchase. He recognized that I was coming in from 2 hours out of town and needed things to be organized and streamlined to help move the process along. I worked with Brenda in internet sales to get the figures in order before I showed up at the dealership, and Rob delivered a quality experience through delivery. A few days after the sale was complete there was an issue with the paperwork, and Rob personally drove 2 hours... read more
My husband and I live on the other side of the state but had to be in Ann Arbor the day we visited. We had narrowed our search down to a BMW and had decided on a used vehicle vs new and most interested in 2010's. We checked out many dealerships within a few hundred mile radius of us and were impressed with the selection of the 2010's as well as a great financing rate being offered. We were welcomed immediately and treated with great care and respect. We left that day with our 'new' used vehicle. Very pleased with the service... read more
The process to purchase our vehicle was painless. We enjoyed working with Alex Upshur. When we are ready to purchase a new or used BMW again, we will be sure to contact Ann Arbor BMW and hopefully Alex again. We will definatly recommend the dealership and specifically Alex to others.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 1,910 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 7:30 a.m.