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BMW
- Automotive
- Charlotte, NC
About this business
Location details
10720 Northlake Auto Plaza Blvd, Charlotte, NC, 28269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
RecommendedThe service department is on-schedule and on-time. No waiting around for someone to acknowledge your presence. The video text message from the service technician is an excellent communication tool. The facility has a nice area for working remotely while waiting. The snacks are good and plentiful. The car wash is really nice especially for a black car during pollen season.
Business response:
Charlie, Thank you so much for your positive feedback regarding the team at Hendrick BMW Northlake. Our Service Advisors take pride in all they do and it is their goal to make your visit here as smooth and seamless as possible. Thank you, Charlie, for your review and we look forward to assisting you again in the future!
Recommendedgreat customer service and loyalty
Business response:
Frederick, On behalf of the entire team at Hendrick BMW Northlake, we thank you for your top recommendation and look forward to working with you again soon!
RecommendedGlad to have Lenny Back !!!! Still efficient and on time with parts delivery. Despite all oppositions him and also Larry shows true dedication to thier Jobs.
Business response:
Ruben, How very kind of you to leave Hendrick BMW Northlake a top review! We really appreciate you taking the time to do so - many thanks!
RecommendedGreat service, great staff!
Business response:
Joy, Thank you so much for sharing your positive feedback with us. We're thrilled you had a great experience at Hendrick BMW Northlake and we look forward to seeing you again soon!
RecommendedHad a great experience with a trade and purchase of a CPO. if you are looking for a preowned Carl is your guy.
Business response:
Kevin, We're beyond thrilled to hear about your purchasing experience with us! Client Advisor, Carl Busby, he works hard to ensure you receive a premium experience across the board. Your amazing feedback lets us know that we're accomplishing our mission. We appreciate your personal endorsement, Kevin, and thank you for joining the Hendrick BMW Northlake family!
RecommendedGreat service without long wait time.
Business response:
Jennielea, Many thanks for your positive recommendation of Hendrick BMW Northlake and our Service Department. Thank you for sharing your great experience here and we really appreciate your personal recommendation!
RecommendedGreat experience, pricing and hospitality.
Business response:
Walter, Many thanks for your 5 star review of the team at Hendrick BMW Northlake! We always do our best to make your experience here wonderful and we're really glad you enjoyed your visit. Come in and see us again soon!
Recommendedthe true professthe customer service is fantastic and I felt appreciated, highly-rated and trusted
Business response:
Alfonso, Thank you for taking the time to provide Hendrick BMW Northlake with a 5 star recommendation! We're so happy you had a great experience here and we look forward to seeing you again soon.
RecommendedBought my 535d from Hendricks and the online buying experience was great. Looked at the car online, verified pics with the sales team and performed the transaction online. Flew cross country to pick up the car. Hendricks was kind enough to pick me up from CLT airport. Would highly recommend their customer service.
Business response:
Asad, Thank you for taking the time to write us a positive review, we are thrilled to hear about your amazing purchasing experience with the team at Hendrick BMW Northlake! Congratulations on the new car!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 5,178 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.