This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Sudbury, MA
About this business
Location details
68 Old County Rd, Sudbury, MA, 01776, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Currently I'm driving my 6th BMW, an X3. I purchased this Certified Pre-Owned vehicle last year from BMW of Sudbury. Over the years, i've experienced three different dealerships and worked with countless service advisors. There is no doubt that Kenneth Meltzer is the finest Service Advisor i've ever had the pleasure of working with. His customer service is extraordinary during every step of the process, from intake to pick up and after the work is done, he personally follows your vehicle with great attention detail that goes... read more
Business response:
Thank you, John, for taking the time to share your experience! I’m thrilled to hear how happy you are. We value our guests’ feedback and I know Kenneth will appreciate your encouraging words. On behalf of our entire team here in Sudbury, we thank you for your business and look forward to serving your automotive needs for many more years to come! Sincerely, Pranav Gill, General Manager
My second time dealing with Ken for my service. He is exceptionally thorough and courteous. My service experience is always seamless and it starts and ends with Ken.
Business response:
Thank you for taking time out of your day to write this review. We appreciate the kind words. Ken is a valued member of the team and I'm so happy to know that he took such good care of you. Please let us know if there is anything else we can help with. Best, Pranav Gill, General Manager
I am very fortunate to have had the opportunity to work with Courtney at Herb Chambers. Courtney is professional, helpful, informative and, most importantly, listens to what her customer wants. If you are looking for a great BMW resource, call Herb Chambers BMW and ask to speak to Courtney. She's the best!
Business response:
Thank you so much for taking the time to give us positive feedback. We make every effort to provide the very best customer service. Hearing from our guests that we have succeeded in this endeavor is always gratifying! We value your business and look forward to serving your automotive needs for many more years to come! Best, Pranav Gill, General Manager
I had the recent need to trade my X5 50 due to repetitive engine issues. From the start of my experience in service with Nick to working with John in sales I found the whole group to be awesome. John will work tirelessly to help you locate your next car. He is prompt and fair in all dealings with the customer. I appreciate all the work this team did. Great job guys!
Business response:
Thank you! Your kind words are greatly appreciated. It is so rewarding to know that our team was able to provide you with a pleasant experience. We try to make the process easy, transparent, and fun. Thank you for your business, and please let us know if we can ever assist you in the future! Best, Pranav Gill, General Manager
Ken was extremely thorough in the service of my car and took care of everything I identified and more! He identified issues and gave me sound advice. I feel as though my car is in the best of hands! Thank you, Ken, and BMW Sudbury!
Business response:
Thank you, Diane, for taking the time to share this great recommendation! We value your business and we look forward to the opportunity to serve your automotive needs for many more years to come! Best, Pranav Gill, General Manager
I had a fantastic experience at Sudbury BMW at the service department my service advisor Ken is the best would recommend to go to Sudbury BMW
Business response:
We thank you for your business and look forward to the opportunity to serve your automotive needs again in the future! Best, Pranav Gill, General Manager
I had a regular service and a recall repair on my X3 recently. It was one of the most pleasing and satisfactory experiences I ever have had, and the service agent was Ken Meltzer. He was fast and precise in the processing of my service order and very well caring until the end. Thanks Ken!
Business response:
Many thanks for this terrific feedback! I'm delighted to learn that you enjoyed working with Ken. Please don't hesitate to reach out if we can assist you in the future. Best, Pranav Gill, General Manager
Great service as usual and super responsive. Car was dangerous for my wife drive as it shut off on the highway. They drove to my home the same day with a loaner for us and took my car directly in for service. Appreciate the amazing service!
Business response:
Thank you! Our top priority is delivering flawless customer service. It's so nice to know that we were able to provide you and your wife with such a efficiant service. Thank you for taking the time to write this review and we look forward to seeing you again in the future! Best, Pranav Gill, General Manager
Hi. Going into 3+ year of ownership for my 328i. I have been using HC for all service since purchase and have nothing but positive things to say. Ken has been my primary point of contact. He has been responsive to my questions / asks for additional details and has been flexible in his communications be it text, email or phone. As for the work product, what one would hope and expect from a BMW. Hats off to the entire team.
Business response:
Thank you, Mike! I'm so pleased to learn that your visits here have been so positive. We appreciate you recommending our dealership and we hope to see you again in the future! Best, Pranav Gil, General Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 3,361 reviews.
When is BMW open?
BMW is closed now. It will open at 8:30 a.m.