This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Lake Bluff, IL
About this business
Location details
407 Skokie Hwy, Lake Bluff, IL, 60044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
"new 330i" During the Stay at Home order, Knauz BMW worked with me over the telephone to reach an agreement for my purchase of a new 2020 330i. Matt had the car prepped and ready for us the following morning. The financing went smooth and we left with our new car in an hour. I am fortunate to have a BMW Genius as a son, as Jon went over everything with me to get the car up and running since that piece was missing during the dealership delivery due to a contactless agreement. Since no paper manual is included with the car, it... read more
Business response:
Hi there, thank you very much for taking the time to write to us about your experience. We're so glad to hear how much you enjoyed working with Matt & Jon to procure & learn about your new 3 Series! Customer satisfaction is extremely important to us, so we're very glad to hear that everything was smooth & happened in a timely manner. Thanks again for leaving your feedback with us; we appreciate hearing from you. Congratulations on your new Bimmer! We'll see you next time!
"All staff were excellent. One of the best if not the best..." All staff were excellent. One of the best if not the best dealership we have done business with. Neal Khan was excellent to work with.
Business response:
Hi Rezwan, thank you so much for reaching out to us. We're so thankful for your 5-star rating, as well as your kind words regarding Neal! Congratulations on your new BMW & thanks for being part of the Knauz family! We'll be here to help with any of your BMW needs!
"Buying Experience" Sam is a great salesman to work with -- he has great follow through and works hard to get the car you want. Very professional and delightful!
Business response:
Hi Sharon, thank you for leaving your feedback with us. We're so glad that you enjoy working with Sam & we're very appreciative of the superlatives you've chosen to describe him! We strive to ensure that all of our customers receive a low-pressure, yet professional & helpful experience, so your comments are greatly valued. Thanks again for leaving this review. Congratulations on your new BMW!
"Sam Picchietti @ Knauz BMW for friendly, honest sales!" See Sam Picchietti @ Knauz BMW for friendly, honest sales experience! We purchased a new 2020 BMW X5 after years of dealing with Sam on and off without purchasing because we were in another brand. As soon as we decided to look at BMW again, we looked up Sam who still remembered us. He was very responsive, honest, friendly and fair - not pushy at all. Glad we finally were able to purchase from him. I have referred a couple of friends who have also commented on Sam's fri... read more
Business response:
Hi Jay & Michelle, thank you so much for taking the time to leave this review. We're so glad to hear that Sam remembered the two of you after a few years, & made your experience so pleasurable! Thanks for making the switch over to BMW! We also want to thank you for referring your friends. Congratulations on your new X5; safe & happy driving!
"Exceptional Service!" Sam Picchietti gave us exceptional service! We are very happy with our car!! He even came in on his day off so we could pick up our car at our convenience!
Business response:
Hi Sheridegen, thank you very much for leaving this review. We're so excited to hear that Sam made your experience so pleasant! We're even more excited to hear that you're loving your new BMW! We aim to provide exceptional service, we're just glad Sam could make your purchase more convenient. Thanks again for reaching out to us & congratulations on your new Bimmer!
"Great experience with professional people!" Spencer Parker made buying the car we wanted very pleasant! There was no dreaded part that most people think of when purchasing a car. The entire transaction was smooth from start to finish! We will definitely go back to Karl Knauz if we buy a car again, and will refer our friends to do business with them too!
Business response:
Hi Ehiltz, thank you for taking the time to reach out to us about your visit. We're glad to hear that Spencer made your purchasing experience so enjoyable! We pride ourselves on cultivating a professional, yet low-pressure, & pleasant showroom environment, so your comments mean a great deal to us. Thank you for your kind words, & for referring us to your friends. Congratulations on your new BMW! We're looking forward to your next visit!
"Top Notch from beginning to end!" Top notch customer service from first searching for a new vehicle through the entire purchase process. Knowledgeable, fair, and worked hard to earn out business. Best car purchase experience I've had in over 10 car purchases.
Business response:
Hi Matthew, thank you for leaving your feedback. Customer service is extremely important to us, so we're thrilled to hear that Matt, Curt, and Doug made your visit so enjoyable! We're also quite excited to hear that your purchase from us was the best buying experience you've had in a while! Thank you so much for your kind words. Congratulations on your new BMW; safe & happy driving!
"Have gotten my previous X5 serviced and will continue..." Have gotten my previous X5 serviced and will continue with my new X5. The overall service of knauz is far ahead of my other BMW locations I have worked with in the past. Great experience!
Business response:
Hi J, thank you for leaving your thoughts with us. We also want to thank you for your continued loyalty to Knauz! Creating enjoyable sales & service experiences for our customers is extremely important to us, so your comments are greatly appreciated. Thanks again for servicing your X5 with us; we're looking forward to the next opportunity to work with you!
"Great Experience" First time buying from Knauz and it was amazing! Spencer Parker was knowledgeable, and very honest. We appreciated his attention to detail. The whole process from browsing to delivery was remarkable!
Business response:
Hi Alexander, thank you for leaving this review. We're so glad that Spencer, Scott, and Alec made your first experience with us so special & enjoyable! We strive to cultivate a professional, transparent, & low-pressure showroom experience, so we greatly appreciate your comments. Thank you for your feedback, as well as joining the Knauz BMW family! Congratulations on your new Bimmer; safe & happy driving!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 2,730 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.