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BMW
- Automotive
- Tenafly, NJ
About this business
Location details
301 County Rd, Tenafly, NJ, 07670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I hated the car from the WEEK AFTER BUYING IT! I bought an X3 and from the 2nd [second] month it started to give trouble. The day before having it inspected at the DMV, the "CHECK ENGINE LIGHT" CAME ON and the car started choking for gas. Called the dealer, couldn't get through to anyone. I went in person since my one month warranty was a few days from being expired. They fixed the problem for free and I took the car to the DMV and the car wasn't passed since it had some "problems!" Took the car back to BMW Tenafly, Again. T... read more
Business response:
commando, We would like to extend our personal regrets regarding your experience with our Service Department and assure you that we take your feedback seriously. Our General Manager, Victor Sousa, would appreciate the chance to speak with you, apologize, and get more feedback. You can email him at VSousa@penskeautomotive.com. If you would rather give us your preferred contact information, once received, he is happy to contact you. We appreciate your time and are looking forward to earning back your trust in our dealership. T... read more
I found a good deal on a car and decided to take the drive up to pick up my X5. I thought they were being honest when they told me what was "wrong" with the car. After agreeing and signing the paperwork I find out there is a second key missing. When asking my salesperson he said he would contact the previous owner. Not only did I never hear from him again he never even returned my calls when asking him if my plates were in. I was also told the oil would be changed before picking up the oil. Good thing I was fixing the car be... read more
I will never purchase a car again from Tenafly BMW. This was the worst experience I've ever had with any business. I purchased a used BMW and paid thousands to upgrade it to their so called quality of excellence standards. Since the day that I drove my vehicle from the parking lot of Tenafly BMW it has been a nightmare come true. The salesman are quick to rush you and I have been told lie after lie from sales, finance and the service department. They do not care about you or the service they provide, they only care about how... read more
I been servicing my vehicle for about year & half I must say first couple times service was greate,last 2 tymes was a disaster I callec 10 days prayer to book a date for service, I bring the care there,they made me wait 2 hours and they rean out of loners, then they tell me we can gat you rental car & they will pay for it so they drive me an another person couple blocs to the enterprise rental car now I hawe to wait there another 10 min now this place has no cars the only car they have is mini van you got to be kidding me, i... read more
Business response:
Vinnie, We would like to extend our personal regrets regarding your experience with our Service Department and assure you that we take your feedback seriously. Our General Manager, Victor Sousa, would appreciate the chance to speak with you, apologize, and get more feedback. You can email him at vsousa@penskeautomotive.com. If you would rather give us your preferred contact information, once received, he is happy to contact you. We appreciate your time and are looking forward to earning back your trust in our dealership. Tha... read more
Sales person J. Porrazzo initially was quick and professional in responding via email/phone to my requests. After meeting with him to go over pricing, (not agreeing on the lease numbers), he no longer wants to reply to my emails and never calls to followup. He just cuts off communications with you. By listening and conversiong with them, they seemed only want to deal with the "important" customers who buys higher end models, but still talks bad about them behind their backs!.
Quality of work is good however client service (and manager) unfortunately is not. Unfortunately they have to force themselves to provide basic customer service. Service manager was flat out rude and unprofessional. Park Avenue BMW on the other hand is much better. Better quality, much better manager and service crew. I would advise you to give Park Avenue a try - I have been going there for a decade and have nothing but recommendations for them! :)
A few months ago I bought a car from this dealership and had a great experience working with one of their sales reps (who is no longer working there). Unfortunately, my fiancé and I decided to give them more business and had a VERY bad second experience. He had met with Susie Kang to test drive a used 2012 Chevrolet Malibu. After speaking with her and agreeing on a price (during which time, by the way, she emphasized a lot of concern over her end of the month bonus), my fiancé set up a second appointment so that I could come... read more
My car was towed to Tenafly BMW because it was dead and could not start. I was told up front that the diagnostic would cost $140 regardless if I gave them the ok to do the work or not. I was still responsible for the $140 flat fee. They diagnosed the problem to be a bad starter and quoted me $925 plus tax plus the $140 diagnostic fee. In the meantime, I called Wide World of cars to see what they would charge. Their price was $675. I called back Tenafly BMW and told them not to do the work and I would have a tow truck to pick... read more
My family and I had a long history with this dealer, back to when it was DiFeo BMW. We got 3 BMWs from them, the first of which we subsequently found that we had been ripped off. That salesperson has since long left the dealer. However, on our 2nd and 3rd cars, we had serious problems with service. The service department was completely unreliable and unresponsive. There were many instances of long waits just to see a service rep and missed deadlines for service on the car. In one occasion, shortly after I got my BMW 330i, th... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 3,072 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.