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BMW
- Automotive
- Tenafly, NJ
About this business
Location details
301 County Rd, Tenafly, NJ, 07670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I traveled a long distance to purchase a used vehicle. The purchase went smoothly and the staff were nice. I expected that a "reputable" dealership would have caught major flaws and given me fair notice, or at least given consideration after the purchase. That did not happen. When i got home my Toyota dealership found the vehicle had been in at least 2 minor accidents and some damage existed under several body panels, but was not visible on the exterior. Other warranty repairs were needed as well. The vehicle spent over a we... read more
Business response:
Hello, I take your feedback seriously and regret to hear that you were let down with your recent interactions with my team. I would appreciate the opportunity to speak with you directly to address your concerns and resolve any pending issues. Would you mind sending me your preferred contact information to jmaher@penskeautomotive.com? I look forward to speaking with you soon and resolving your concerns. Thank you, John Maher General Manager BMW of Tenafly
I would never enter this dealership again. It's pitiful how they won't take responsibility for their own mistakes. I am completely turned off.
Business response:
Hello, We apologize for your disappointment with our team. John Maher, from our Management Team, would greatly appreciate the opportunity to connect with you directly to address your concerns. Can you please send your contact information to bmw.tenafly@gmail.com? Thank you so much. Sincerely, BMW Tenafly
SALES- I would not have written this review, but circumstances forced me to do so finally. I called into the dealership and then met with a sales representative about a particular car which had come in and was undergoing the process of certification. Inspite of that the car was sold out right under my nose and the lady that I first spoke to actually had the nerves to call me and give me the information that the car was sold, where as she was supposed to give me the info when the car actually came out and was ready to be test... read more
Business response:
Hello, We would like to extend our personal regrets regarding your experience and assure you that we take your feedback seriously. We did see you called in for Service and you were given the wrong information and we apologize. Our General Manager, John Maher, would appreciate the chance to speak with you, apologize, and get more feedback. You can email him at jmaher@penskeautomotive.com. We appreciate your time and are looking forward to earning back your trust in our dealership. Thank you, BMW of Tenafly
Worst dealership by far. Not only will this be one of many reviews about how they are thieves but I will explain why you should never deal with this dealership. I bought a car from them in July 11, 2016. It is not two months later and I still can't drive the car as my temporary plates have expired and I still HAVE NO TITLE. After over two weeks of bugging them they offered me a Hyundai!!! Come to find out the car had a lien on it when i purchased it, which is illegal. Now it has been two months and I still am told every sing... read more
Business response:
Hello, We would like to extend our personal regrets regarding your experience and assure you that we take your feedback seriously. Our General Manager, John Maher, would appreciate the chance to speak with you, apologize, and get more feedback. You can email him at jmaher@penskeautomotive.com. We appreciate your time and are looking forward to earning back your trust in our dealership. Thank you, BMW of Tenafly
BMW of Tenafly does not deliver on the reputation of BMW. Charles Carmona (salesman) and Rich Aquino (used cars-sales manager) are the epitome of snake oil salesmen. I purchased a CPO X-3 that I have not been able to drive for a month due to inability to secure proper registrations on the vehicle. I understand that this may have been outside of the realm of BMW and that they are not accountable but the lack of customer service is 100% BMW. There was no contact from my salesman despite numerous calls that my temporary tags we... read more
I purchased a pre-owned car (1 owner, no accident) on 4/02/16 from BMW Tenafly and the check engine light was on as I drove home. I contacted them the next day about this issue and the salesman told me to drive it 3 times for at least 15 minutes and it might reset itself. Sales department and management would not return phone calls so I contacted the service departments and finally, John Viola handled the situation. I dropped the car off 5/03/16 for repairs. They gave me a 2016 BMW at no charge to drive while they repaired m... read more
My Experience with BMW Tenafly has not been a good one. Here is what transpired, I reached out to them for a service request which should have been covered under the warranty and maintenance contract, and they didn't honor that.
Business response:
Hello, We would like to apologize for your disappointment. Please know that your feedback is important to us and our Management Team would like to discuss this matter with you in greater detail one-on-one. Would you please provide your preferred contact information at bmw.tenafly@gmail.com so that we may be able to pass this along to them? We hope to hear from you soon and look forward to resolving your concerns. Thank you, BMW of Tenafly
From sales to service., 1 star across the board. I would suggest giving yourself 8 good hours to pick up your new car. Don't trust the sales person when they state it'll be ready within an hour or so. Body shop has no direction. 2 weeks for a repair that was stated to be completed in 3 days! Management is doing Penske Automotive a huge disservice and deserves to be replaced. I will say that George (new salesperson) was helpful, I hatted to cancel an order based on the final straw...Body Shop.
Business response:
Hello, We would like to extend our personal regrets regarding your experience with our team and assure you that we take your feedback seriously. Our General Manager, Victor Sousa, would appreciate the chance to speak with you, apologize, and get more feedback. You can email him at vsousa@penskeautomotive.com. We appreciate your time and are looking forward to earning back your trust in our dealership. Thank you, BMW of Tenafly
I won't mention names, but I had a very poor experience here. I hope they can rectify this for future vehicle purchases that I WILL make from BMW.
Business response:
Steven_C, We would like to extend our personal regrets regarding your experience with our Sales Department and assure you that we take your feedback seriously. Our General Manager, Victor Sousa, would appreciate the chance to speak with you, apologize, and get more feedback. You can email him at VSousa@penskeautomotive.com. If you would rather give us your preferred contact information, once received, he is happy to contact you. We appreciate your time and are looking forward to earning back your trust in our dealership. Tha... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 3,072 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.