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BMW
- Automotive
- Owings Mills, MD
About this business
Location details
9700 Reisterstown Rd, Owings Mills, MD, 21117, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Great service helped me find a car I would be happy with. Very patient. Took a few weeks for me to find what I wanted but it all worked out and I'm happy with my purchase.
This was my first experience with NW BMW and Ms. Jackson made it an easy transition. She was friendly and professional and this made my transition very easy.
Business response:
Thank you for the wonderful review and kind words for Michelle! We're very happy to hear that your first experience went well, and hope that you'll choose Northwest BMW again in the future. If there's anything else we can do for you, please let us know!
I take this opportunity to commend and thank Mr Buckley, Mr Lowery and M's Jackson for their professional, kind assistance in the refinancing of my 740Li. Each and every step of the process was attended to, with all details explained every step of the way. This is my third purchasing experience with Northwest BMW and it will not be my last- I am totally satisfied with my automobile and consider myself a member of the Northwest BMW Family. Sincerely, A grateful and satisfied customer- Dr Kenneth M. Dean, Jr. 419-971-6361
Business response:
Kenneth, we're so happy to hear this wonderful feedback! We're thrilled to hear that the staff could attend to your needs in a professional and courteous manner. We love hearing from our long time customers, and can't wait to welcome you back the next time you have any needs. You're certainly a valued member of our Northwest BMW Family, and we can't thank you enough for your continued patronage. Thank you!
Karen Anderson was very personable and friendly. She was attentive to our questions and took the time to address all of our questions and concerns in a friendly caring manner. I would say we she made us feel like we bought our BMW from a friend
Business response:
That's great to hear! We're so happy Karen took great care of you throughout your buying experience. If there's anything further we can do for you please let us know! Welcome to the BMW family!
Wanted to get out of my 2010 ML350 to trade in and find more sport/luxury--- began browsing over at BMW Catonsville first-- they could not get me to the finish line. : ( Looking through the online inventory for (8) surrounding BMWs, I found BMW Northwest. : ) Purchased my first 2016 BMW X6 at NorthwestBMW. Everyone, and I truly mean everyone who works here seamlessly made this process the best for me! My sales rep Staci Johnson, "who came back in on her day off" to assist with my final purchase day, Bob, Darby in Client Rela... read more
Business response:
Thank you so much for the kind words, Chimere! It's so great to hear that the staff was able to make your first purchase at Northwest BMW a special one. We can't thank you enough for all the staff compliments, they work very hard to provide the best for our customers, and we're glad it showed! We hope you enjoy your BMW X6, and if there's anything else we can do for you please let us know! Thanks so much.
Took my car in for the fall service check up. Ms. Jackson greeted me upon arrival and her service was exemplary. This was my 1st visit since the remodel, its now comparable to Towson.
Business response:
We are so glad to hear that you had a great service experience with us, Jeff! Thank you for the kind words, Michelle will be happy to hear that she was a great help! We're also glad that you loved the new remodel. We look forward to seeing you back at Northwest BMW for any of your future car needs. Thanks again!
I was very impressed with the professionalism of the sells person. There was no pressure felt and I felt I received a far price for the vehicle purchased. I do feel however, that I should have gotten a better rate based on my Good credit. Sarah
Business response:
Sarah, we are thrilled to hear that your recent car buying experience with us went so well! Welcome to the BMW family and please let us know how we can be of service in the future!
I needed a new rim and was promised it would be there and installed while I waited. I found out part was not in and was given a beautiful X1 for two days while car was being tended to. Picked up my car and it was washed and vacuumed and I felt like I was getting in a new car. The personnel made me feel very special. Quite impressed!! They made the most of what could have been a very inconvenient experience.
Business response:
Alice, we are glad to hear that we were able to provide extra accommodations for you while your car was being service with us! Please don't hesitate to let us know how we can be of service in the future!
I was pleased with the internet process with John Kim. Once I arrived at the dealership all of the staff went above and beyond expectations.
Business response:
We are happy to hear that John and our staff were able to provide you with a great experience! Please let us know how we can be of help in the future!!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 2,603 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.