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BMW
- Automotive
- Naples, FL
About this business
Location details
11330 Tamiami Trl N, Naples, FL, 34110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
We made an online inquiry and Ken Caraglio (KC) got right back to us. We made an appointment for a test drive and discussed various options to purchase a new BMW. KC was very knowledgeable about the X1. The process and negotiation with KC was easy with no pressure at all. We agreed on a price and came back two days later to purchase the vehicle. We met with the Mark Ciocca in F&I who was pleasant, efficient and simply explained the options he had, but no pressure. When we took delivery, the BMW genius, Taylor walked us throu... read more
Business response:
Thank you for sharing your experience with our team here at Germain BMW of Naples. Your business is truly appreciated as are your kind words. Best Regards, Flavio Galasso General Manager
We were met immediately by a young man who took the information (wash, air in tires, back gate opening slow). Immediately we met George Donovan (personable & professional) who followed through on the service. We were back in the clean, perfect car in short order.
Business response:
We appreciate the kind and positive feedback regarding your service visit. We hope to see you the next time your BMW is in need of some love and attention. Best Regards, Flavio Galasso General Manager
Rob is sincere, helpful, personable and efficient. He didn't try to up-sell us, rather he helped us choose the right car for our life style. He made the process easy. We are very happy with our choice and are grateful to Rob for making this purchase easy and pleasant. And, we like him!
Business response:
Thank you for letting us know that Rob provided you with a sincere, helpful and efficient car buying experience. Enjoy the road in your new BMW and please let us know if there is anything further we may do for you. Best Regards, Flavio Galasso General Manager
Dedicated, transparent, responsive. Coming from the military, Rob is as reliable/competent as professionals come. Thank you for a perfect car-buying experience. The best.
Business response:
Robert enjoyed assisting you with the purchase of your new BMW. We value your business and look forward to continuing to provide you with quality service. Best Regards, Flavio Galasso General Manager
Went to Germaine BMW of Naples to have an ignition key made for my BMW. Should have been routine, but I am the second owner and the key on record with BMW did not work. The previous owner must have had the ignition changed without notifying BMW. Parts adviser, Cameron Whitaker, went out of his way to find a solution to this problem. This extra effort making numerous phone calls was much appreciated. It's always refreshing to work with competent technicians. Thank you Tom
Business response:
We thank you for letting us know how Cameron provided you such a quality service experience. Our team is always willing to do what we can to enhance our guest's ownership experience. We look forward to continuing to provide you with quality service throughout your ownership. Best Regards, Flavio Galasso General Manager
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Salesman Alex Soare was very nice, helpful, and not pushy at all. Product Genius Eric Katz was very thorough and he did a great job of explaining the car features. Finance man John Spoto made the process of paperwork engaging and painless! The dealership was fair and generous with our trade in and considerate of what we could afford. Excellent customer service! I would highly recommend any of these employees in your search for a quality vehicle.
Business response:
Your kind words regarding your experience with Alex are truly appreciated as is your business. Thank you for taking the time to share your positive comments. Best Regards, Craig Ferguson General Manager
I would highly recommending seeing Alex at Germain BMW. He was thorough, attentive, and detailed. He was exceptionally knowledgeable and honest… Traits often uncommon today.
Business response:
Your kind words and business are truly appreciated. Thank you for sharing. Best Regards, Flavio Galasso General Manager
Went in to see Nick Jones today a genius at Germain BMW because my phone would not sync the address book contacts to my car. Well I will tell you that this amazing man spent at least 45 minutes if not more trying to figure out why my phone would not sync my address book contacts to my car. He would not give up he tried everything and finally got it to work. No wonder they call him a genius!! He was very professional, polite, patient and most of all persistent!! Thanks to him my car and my phone are working together again. An... read more
Business response:
We appreciate you taking the time to let others know about the quality service you received from Nick. Our team is always here to assist our guests whenever things aren't working quite as easily and efficiently as we would like. Nick and our team will work tirelessly to make sure you receive a quality ownership experience. Best Regards, Flavio Galasso General Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 3,842 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 8:30 a.m.