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BMW
- Automotive
- Devon, PA
About this business
Location details
20 Lancaster Ave, Devon, PA, 19333, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great Car Buying Experience This car buying experience was one of the best I have ever had and I have only had one other.
Business response:
Thank you so much for taking the time to share your feedback with us!We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Mike Todak General Manager - mike.todak@bmwofdevon.com
Great Dealership The Ease of the experience. It was a Hassle free experience. I appreciated the Loaner car being offered so I could get to work while my car was being repaired.
Business response:
Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! Richard Hudak Service Manager richard.hudak@bmwofdevon.com
Great customer experience My service representative Jacqui was super responsive and kept me informed through the whole service repair process. Timely, courteous and professional!
Business response:
Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Richard Hudak Service Manager richard.hudak@bmwofdevon.com
Oil change Professionalism. You should limit your request of the 20 words. People don’t have time to write a book. One word can sum up an experience.
Business response:
Thank you so much for this excellent feedback. We are happy to hear that our team worked hard enough to make your experience completely painless. Richard Hudak Service Manager richard.hudak@bmwofdevon.com
Excellence all around My salesman, Phil, was very professional, listening to my needs and responding appropriately, with no "heavy" sell. I came away very satisfied with the service and my new vehicle.
Business response:
Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience! If there is anything else we can do for you, please feel free to give us a call. Mike Todak General Manager - mike.todak@bmwofdevon.com
Dependable service BMW of Devon is extremely accomdating. The repairs are always completed in the time promised along with excellent communication regarding work that has been completed.
Business response:
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don't hesitate to contact me or visit us if you need anything else. Richard Hudak Service Manager richard.hudak@bmwofdevon.com
Personal attention I like the Personal attention. The sales staff is very friendly and not pushy and doesn’t pressure and push an up sell too hard.
Business response:
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Mike Todak General Manager - mike.todak@bmwofdevon.com
Outstanding Customer Service at Devon BMW!! Outstanding customer service! Andrew stayed connected with us through the entire process and was great at answering questions, providing personal insight to the BMW brand and he really made the difference in us deciding to become part of the BMW family.
Business response:
Our number one goal is customer satisfaction, Edward. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Mike Todak General Manager - mike.todak@bmwofdevon.com
Check engine light When I called I was surprised to be told that the issue was under warranty and a known issue...typically you reach out to me when there is something that needs attention.
Business response:
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don't hesitate to call us if you'd like to discuss them in greater detail. Richard Hudak Service Manager richard.hudak@bmwofdevon.com
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 4,045 reviews.
When is BMW open?
BMW is closed now. It will open on Monday at 9:00 a.m.