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BMW
- Automotive
- Rockville, MD
About this business
Location details
1300 Rockville Pike, Rockville, MD, 20852, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
The dealership did a great job of anticipating and meeting my needs in a timely manner.
I called at 1:09 pm, the 14th of Dec 2022 to schedule a service visit for a cooling system recall. I spoke with Sam and she told me the service time would be 2 to 2 and a half hours so I made an appointment for 12:30 on Thursday the 22nd of December (vice an earlier time). When I dropped the car off, William told me the service time is more like 5+ hours and I could pick up the car the next day. Bump in the road but not the end of the world. In this day and age, customers expect a reasonable level of accuracy. This kept the ... read more
Every person I came across was very helpful. the dealership was well maintained. The service was excellent.
The only problem we had was a mix up with a credit card that was offered to purchase a service that we didnot receive. HELP!!
The service department is always very attentive to my needs, and carefully explains everything they propose to do.
Business response:
Hi, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
The first sales rep. Simon Wasn’t that great. I almost lost my order because of him. After that I worked with Carlos and he did a great job.
Business response:
Hi, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (240) 885-8171 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
The response time to get the car to dealer is quite fast. BMW do take care of their customers.
Business response:
Hi Yash, we are pleased to hear you had such a positive experience with us. Drive safe, and we'll see you on the road.
They performed a recall service on my vehicle. very happy about the work/communication. no issues
Business response:
Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
The staff are all amazing, from sales to finance. Mike at sales provided the best car buying and customer service experience that I have ever had. Always communicating where they were in the process. If you are looking to buy a BMW ask for Mike.
Business response:
Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 5,109 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.