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BMW
- Automotive
- Rockville, MD
About this business
Location details
1300 Rockville Pike, Rockville, MD, 20852, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
excellent shopping experience. Suvin is a pleasure to work with. Smooth process from beginning to end buying the i4.
We had good experience on our purchase of X5 at BMW of Rockville, got good recommendation on the options and suggestion based on our needs
Business response:
Hi Pradeep! We are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Your experience with a dealership is often defined by your experience with a salesperson, and fortunately for BMW of Rockville (and me) they have Suvin Viswanathan. Suvin's demeanor, honesty, guidance, reliability and patience with me converted me from someone cautiously looking into purchasing his first BMW to someone who is now sold on the brand for life. I am not necessarily an "easy customer"... I am indecisive, neurotic, and overall high maintenance. However, Suvin's ability to be both accommodating and supportive durin... read more
My experience was exceptional due to my sales person Suvin Viswanathan who made my buying experience very pleasant and stress-free. Not only was he personable but he was also extremely professional. I highly recommend him and if buying another car, I would use him again
Booking an appointment with these folks is a miserable experience. I finally got it booked after about a half hour, but it required wasting time trying to do an online booking, then waiting on hold to get a regular booking, and THEN waiting online to have a service writer to reserve a loaner car. HE NEVER called me back to confirm the loaner. However, I called up a different dealership (20 miles further away) -- and ALL OF THIS was done, in one phone call, and in less than 5 minutes. DON'T expect much from Rockville -- go el... read more
Business response:
Hello, we are deeply disappointed by your experience at BMW of Rockville. If you'd like, please contact our General Manager at (240) 885-8171. We'd appreciate the chance to make your experience a positive one.
We had a good experience with the purchase of our Mazda used car at BMW of Rockville. But that's where it ended. We had a devil of a time getting tags and title for the car. They said they'd come on 30-45 days and when those dates passed and we tried to call for help the salesman, Simon, WOULD NOT TAKE OUR CALLS! After 60 days we went to the dealership and sat down with Suvin who seemed like he wanted to help (Simon would not see us...) but of course he subsequently would not return calls either. Nor would the GM, Lou. Final... read more
As a dealership 4 1/2 stars. Im not able to give a 1/2 star so rounded down Trying to keep my review short with PRO/CON list Rockville Dealership: PRO: -Had the allocation for my car -Was able to work out a price that was FAIR for our current climate -Clean bathroom/waiting areas -Super nice staff and sales people Cons: -No food items (may be COVID related but they had coffee which I feel like it is the same) -Was hoping to see more show room cars. -BMW along with a lot of bank financing really sucks right now. Had to find f... read more
Business response:
Hello there! Thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
I only have a 4 because of the dealership and my prior dealings with other staff. But since Russell left I had the pleasure of working with Robert to change Battery and he gets above 100% for his courteous, prompt, kind, professional behavior for a smooth service. Thanks a million Robert at BMW Rockville. Such a pleasure to work with you. It is truly appreciated. I’ll be seeing you for all future service needs.
Business response:
Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
On Friday, July 29, we had another excellent sales experience with Suvin. He originally helped us choose and lease an X5 in 2019, and was extremely professional, knowledgeable and efficient in helping us make our selection and in completing our paperwork. Since then, he has always been there for us in case we've needed assistance or advice. Our recent appointment with him last week was because our lease was ending. He first helped us fit in an annual maintenance service appointment for that day, and completed all of our pape... read more
Business response:
Hello, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 5,109 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.