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BMW
- Automotive
- Rockville, MD
About this business
Location details
1300 Rockville Pike, Rockville, MD, 20852, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
"Outstanding Service team at BMW Rockville! Thanks to..." Outstanding Service team at BMW Rockville! Thanks to Service Advisor Jarred B. who has always been able to accommodate my vehicle even on short notice. Great professionalism, knowledgeable team and prompt service! Thanks Scott for being patient on the test drive as we try to “diagnose” the noise, and William for the inspection video …what a great addition to the already exceptional service at BMW of Rockville. Highly recommend. Keep up the great work 👍🏼👍🏼
"Terrific service, courteous, kind staff. Thank you for a..." Terrific service, courteous, kind staff. Thank you for a job well done. Highly recommend BMW of Rockville, especially JC at the Service Department! Will be back
Business response:
Thank you so much for sharing your feedback! We love reading positive reviews like yours. Thank you for choosing BMW of Rockville for your service needs!
"Excellent Time After Time" Suvin Viswanathan (Client Advisor) at BMW of Rockville is outstanding. He delivered high quality customer service to me and I cannot thank him enough. I have purchased multiple BMWs from BMW of Rockville and all of my experiences have been nothing but excellent. I will certainly return when it is time for my next BMW.
Business response:
Wow! Thank you so much for the kind feedback regarding Suvin. We're so glad that you continue having 5-star experiences with us. We truly appreciate you trusting us with your BMW needs. Thank you for being part of our family!
"We did most of the work over email and the phone and they..." We did most of the work over email and the phone and they were very straight forward, efficient and helpful. We did the deal over two days and I was very happy with the way we were treated.
Business response:
Thank you so much for sharing your feedback! We're so happy that we could make purchasing a BMW an enjoyable experience. Thank you for choosing BMW of Rockville!
"Great customer service and vehicle repairs! Service rep..." Great customer service and vehicle repairs! Service rep was great and easy to work with. Excellent communication and periodic updates on service is refreshing. Great job!!
Business response:
Thank you so much for the kind feedback! It means so much to us that you took time to craft such a fantastic review. Thank you for choosing BMW of Rockville!
"We appreciated Suvin Viswanathan’s knowledge about BMWs,..." We appreciated Suvin Viswanathan’s knowledge about BMWs, his personalized attention, and ease with the car buying process. We would highly recommended Suvin and his BMW Rockville colleagues.
Business response:
Thank you for sharing your feedback! We're glad Suvin was so helpful throughout the buying process! Thanks for the kind recommendation and for choosing BMW of Rockville!
"Always very fast and reliable service provided from my..." Always very fast and reliable service provided from my service manager who has taken very good care care in servicing and addressing my vehicle’s issues.
Business response:
Thank you so much for sharing your feedback! We're glad we could assist you with servicing your BMW! We're here when you need us! Thanks again for choosing BMW of Rockville!
"Alwyn, the Sales Rep. that attended to me is very..." Alwyn, the Sales Rep. that attended to me is very professional, courteous and exemplary in conduct. He's a true marine and I recommend him. He's the only reason I gave this dealership up to 3 star. The management is cold and disaffected. I bought a car of nearky 110k; no complementary gift, no handshake, not even a thank you from someone in management. My experience at Lexus was far more satisfying.
Business response:
Please know that we truly appreciate your business and we are so happy that Alwyn provided you exceptional service. We want you to have a 5-star experience at our dealership. At this time, we are following the guidelines set forth by the CDC, so we are refraining from handshakes. We are sorry that you didn't receive a personal thank you. This is certainly an oversight on our part, and we apologize. Please let us know if we can be of further assistance to you. Thank you for choosing BMW of Rockville.
"Top rate service.I had an emergency while I your area..." Top rate service. I had an emergency while I your area and received excellent help. They serviced my car while making sure I did not miss my business meeting. Thanks so much!
Business response:
Thank you for sharing your feedback. We were happy to assist you and get you back on the road, without missing your meeting. Thank you for choosing BMW of Rockville!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 5,109 reviews.
When is BMW open?
BMW is closed now. It will open at 12:00 p.m.