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BMW
- Automotive
- Rockville, MD
About this business
Location details
1300 Rockville Pike, Rockville, MD, 20852, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
"Service advisor was friendly, responsive, and..." Service advisor was friendly, responsive, and knowledgeable. Unfortunate that a loaner was not available but overall happy with the service and attention to detail that was given
Business response:
Thank you for your recommendation of Jaime and our service team! We're delighted to read that you had a fantastic experience with us.
"Suvin is outstanding! He is a thoroughly competent..." Suvin is outstanding! He is a thoroughly competent professional, who is honest and extremely conscientious. He was always available, and managed our sales process from beginning to end.
Business response:
Hi JB! Thank you for your feedback! We're thrilled to read about the high level of service Suvin provided throughout your sales journey. Congratulations on your new BMW!
"Test drove multiple vehicles. No hassle to make a..." Test drove multiple vehicles. No hassle to make a purchase. Professional and personable.
Business response:
Congratulations on your new BMW! We're glad you found the perfect BMW. Enjoy driving it! Thank you for trusting BMW of Rockville with your purchase needs!
"The staff was amazing from drop off to pick up!! ..." The staff was amazing from drop off to pick up!!
Business response:
Thank you for the 5-star feedback! We're so glad we made your service visit A+++!
"Excellent customer service and communication by Joy..." Excellent customer service and communication by Joy Chilcoat. All work performed was expertly done. Quite pleased.
Business response:
Thank you for your kind comments about Joy! We're glad you were pleased with the high level of service that Joy and our team provided you. Thank you for choosing BMW of Rockville!
"Great service advisor and my problem was taken care of …..." Great service advisor and my problem was taken care of … in time for me to go to work. My car was also clean when I got it.
Business response:
Thank you for posting your review. It's our goal to ensure we exceed your expectations when it comes to service. We're glad we did just that! Thank you for servicing your BMW with us!
"Great team at BMW Rockvilke. They have outstanding..." Great team at BMW Rockvilke. They have outstanding attention to detailed customer service, understanding of the problem, and commitment to solving it. Trustworthy and reliable.
Business response:
Hi Steve, Thank you very much for sharing your feedback. We are so glad that Matt and Jarred made your service experience 5-star worthy! Thank you for choosing BMW of Rockville!
"Suvin is an excellent sales executive. He provides..." Suvin is an excellent sales executive. He provides terrific, customized service. All around, a great experience. He responded quickly and professionally to a little problem with the car. I am recommending him to a friend who is buying a BMW.
"My service advisor, Jerrold Brown, was very thorough and..." My service advisor, Jerrold Brown, was very thorough and friendly both during check-in and throughout the service visit. Great experience with in-depth diagnostic and good communication keeping me well informed.
Business response:
Hi EB! Thank you for sharing your feedback about Jerrold. We're so glad he made the service process a breeze. Thank you for choosing BMW of Rockville for your service needs!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 5,109 reviews.
When is BMW open?
BMW is closed now. It will open at 12:00 p.m.