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BMW
- Automotive
- Rockville, MD
About this business
Location details
1300 Rockville Pike, Rockville, MD, 20852, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
"Take long time even after taking my oil change..." Take long time even after taking my oil change appointment. It took 2and 1/2 hours. Also I recommend to have vendors machine for snacks. There is nothing to eat after waiting such a long time. Service guy was excellent.
Business response:
Thank you for sharing your feedback. We apologize for the delay you experienced. We will definitely take your recommendations to management. We used to have snacks out however, we've currently suspended that due to the pandemic. Thank you for choosing BMW of Rockville.
"Excellent service and very professional staff especially..." Excellent service and very professional staff especially my service rep “Joy Chilcoat”. She is very honest, informative and easy to communicate. Great experience overall as always.
Business response:
Hi Manny, Thank you for sharing your feedback about Joy. We are glad you continue to have great service visits with us!
"Courtesy and professional staff, quick turnaround in..." Courtesy and professional staff, quick turnaround in getting car back after repairs were made, Clean and up-to-date lounge for customers to relax in while waiting for vehicle to be serviced.
Business response:
Thank you so much for taking the time to review your recent service experience. We're so glad to read that we exceeded your expectations. Thank you for choosing BMW of Rockville for your service needs!
"all business, no haggling, no bs, knowledgeable and..." all business, no haggling, no bs, knowledgeable and passionate sales staff, speedy sale and delivery, safe and convenient state of the art facility. i got my bmw, start to finish, in less than 24 hrs. great job guys! will be with you for a long time, thanks!
Business response:
Congratulations on your new BMW! We're honored that you'll continue choosing us for your BMW needs. Thank you so much for your feedback and for choosing BMW of Rockville! Enjoy driving your new BMW!
"Very pleased with bith the quality of work and service..." Very pleased with bith the quality of work and service advisor update through stage of work approved by extended warranty for work to be performed.
Business response:
Thank you so much for posting your review about Joy. We're so happy to read that you were pleased with the high level of service we provided. Thank you for choosing BMW of Rockville.
"Their service is amazing. When I first returned from..." Their service is amazing. When I first returned from Germany I took the car to another BMW dealership and they did not take the time to enter my vehicle into the main USA BMW system. Joy at BMW of Rockville went out of her way to make sure everything was updated the in the system and spent the time to explain everything required for my service, and even advice to prevent further damage in the future. I’ll definitely only go to Rockville for service and purchases.
Business response:
Thank you for sharing your feedback about Joy and our service department. It was a pleasure assisting you. Thank you for choosing BMW of Rockville for your service needs!
"Great customer service . Mark Gaunt is terrific—he has a..." Great customer service . Mark Gaunt is terrific—he has a great personality—always smiling and gives you an honest opinion and explains your various options.
Business response:
Thank you very much for your kind review about Mark. We're glad you're a fan of our service team. Thank you for choosing BMW of Rockville!
"I live MUCH closer to another BMW than to BMW of..." I live MUCH closer to another BMW than to BMW of Rockville, but chose to give this a try after some less-than-ideal experiences at another location and BOY am I happy I did! Suvin helped me buy my M3, was so kind and courteous, fast and efficient, and took excellent care of me in every step of the transaction. The financing team was not pushy with all the add-ons, and even the courtesy car/rental team (I had to leave my old car there getting repaired before buying my M3 a... read more
Business response:
Hi Annie, We are delighted to read that your experience with Suvin was so fantastic throughout your car buying process. Our goal is to ensure your experience is one that you will always remember. We're glad we did our job right! Congratulations on your new M3 and thank you for driving the extra mile to BMW of Rockville!
"Exceptionally responsive service. Alex Sellouk in sales..." Exceptionally responsive service. Alex Sellouk in sales has been a pleasure to work with. Never pushy as my purchase process was delayed with COVID, but politely stayed in touch and was responsive when needed.
Business response:
Thank you so much for sharing your feedback about Alex. It was a pleasure working with you. Congratulations on your new BMW and thank you for choosing BMW of Rockville!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 5,109 reviews.
When is BMW open?
BMW is closed now. It will open at 12:00 p.m.