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BMW
- Automotive
- Rockville, MD
About this business
Location details
1300 Rockville Pike, Rockville, MD, 20852, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
"Great dealership with a very nice floor room. Go see..." Great dealership with a very nice floor room. Go see Alex and Faria. They are friendly, honest and informed, and they take the time to get to know you and listen to your needs. They deserve 10 stars, but I could only give 5. Highly recommend this place.
Business response:
Thank you for your fantastic review of our team! We're glad your experience with us was A+! Thank you for choosing BMW of Rockville and congratulations on your purchase!
"Working with Emmitt Green was an absolute pleasure!..." Working with Emmitt Green was an absolute pleasure! Emmitt is extremely patient, I never felt pressured to make a decision, and most importantly, a professional - who knows the car business inside and out. The buying process of my BMW took didn’t take long. The best part – Emmitt stayed in touch with me the entire time which only made the buying experience even more enjoyable. I highly recommend you talk to Emmitt if you are considering buying a new or previously owned... read more
Business response:
Hi Karen, Thank you for your wonderful feedback about Emmitt. We're so glad he made buying a new BMW such a fantastic experience. Enjoy driving your new BMW and congratulations!
"Best car buying experience I've ever had. Emmitt Green..." Best car buying experience I've ever had. Emmitt Green was professional, courteous, helpful, knowledgeable. Emmitt and Nikolay in Finance earned a long-time customer.
Business response:
Hi Shana, Congratulations on your purchase! We're glad that both Emmitt and Nikolay made the buying process a fantastic experience. Welcome to our BMW of Rockville family!
"Very friendly and professional staff - excellent customer..." Very friendly and professional staff - excellent customer service!! The loaner program makes servicing my BMW a breeze - no inconvenience of being without a car! I highly recommend!!
Business response:
Your total satisfaction is our #1 goal! Thank you for your wonderful review about your service experience and thank you for choosing BMW of Rockville!
"Great experience with the BMW Rockville team. Zero..." Great experience with the BMW Rockville team. Zero pressure to make a decision and we worked out a very agreeable deal for all involved in the transaction. I was in and out in less than an hour which was surprising as I’ve never bought from a dealership in the past where I didn’t have to sit and waste half a day for them to get paperwork together. Real team effort, well oiled machine.
Business response:
Hi Jeremy, We are thrilled to read your review. We understand that your time is very valuable! It was a pleasure assisting you with your purchase. Thank you for sharing and enjoy your new vehicle. Thanks for choosing BMW of Rockville.
"My Service Advisor Eric was very attentive and responsive..." My Service Advisor Eric was very attentive and responsive to my vehicle, after purchasing four new RFT tires I called Eric to notify him of noise, he ask me to return to shop, he noticed front differential had defects so he had it replaced.
Business response:
Thank you for taking the time to post your review about Eric. We're glad your service experience with him was A+!
"No loaner car, no car delivery service. But they provide..." No loaner car, no car delivery service. But they provide ride services, service writer was very friendly & helpful, tech, performance would be seen soon after driving for few days, Leave it for later.
Business response:
Thank you for sharing your review. We're sorry that your experience was not 5-stars and we will certainly pass your feedback along to our management team. Thank you for choosing BMW of Rockville for your service needs.
"Today I barged in on Joy Chilcoat without an appointment..." Today I barged in on Joy Chilcoat without an appointment and she gave me the best service and professional assistance I’ve ever had at BMW of Rockville. Thanks, Joy, for helping me out and for all your time!
Business response:
Hi Betty! We're SO happy to read that Joy was so accomodating and fit your BMW in for service! We truly appreciate your feedback! Thank you for servicing with BMW of Rockville!
"Kristina Williams was great. She was very knowledgeable..." Kristina Williams was great. She was very knowledgeable and helpful. She prioritized the service for my car and followed up with me timely. Awesome experience!
Business response:
Thank you so much for your kind review. We are happy to read that Kristina made the service process a great experience!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 5,109 reviews.
When is BMW open?
BMW is closed now. It will open at 12:00 p.m.