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BMW
- Automotive
- Rockville, MD
About this business
Location details
1300 Rockville Pike, Rockville, MD, 20852, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
"Everyone was polite and helpful. Jonathan at the loaner..." Everyone was polite and helpful. Jonathan at the loaner car desk was wonderful. I am glad I chose this facility. I will be back. Thank you.
Business response:
Thank you so much for taking the time to post your review. It's our number one priority to ensure your complete satisfaction. Thank you for choosing BMW of Rockville for your service needs!
"New renovation, nice showroom service center. Much..." New renovation, nice showroom service center. Much improved drop off location. Car serviced as per appointment, all done as per estimated time. Car not washed though after service. (Dealer recall service so no charge)
Business response:
Hi E, Thank you for sharing your feedback. We're glad that you were pleased with your service visit and yet, we apologize for not washing your vehicle.
"Suvin is amazing- he just made (and continues to make)..." Suvin is amazing- he just made (and continues to make) everything easy. He is incredibly knowledgeable, responsive, and helpful. He understands every feature and made it easy to determine what was important in building my car. Nothing is ever a problem and he has gone above and beyond to work with my schedule- including driving to my house to get things done. I wouldn’t hesitate to work with him on my next purchase.
Business response:
Hi Alicia! Thank you so much for sharing your kind feedback. We're so glad that Suvin makes buying a BMW such a fantastic experience. Thank you for being part of our BMW of Rockville family!
"Brought my BMW for maintenance. The experience was..." Brought my BMW for maintenance. The experience was wonderful. Very courteous and efficient customer service from drop off to pickup! I would recommend Rockville BMW and service advisor Eric Clark!
Business response:
Hi AD, Thank you so much for sharing your feedback. We're so happy that Eric makes servicing such a breeze! Thank you for choosing BMW of Rockville!
"Everyone were helpful and the lounge was very clean...." Everyone were helpful and the lounge was very clean. Fast service. I was informed of all required next serive options and price. Wasn't pressured on any services.
Business response:
Hi Cesar, Thank you for taking the time to review your service experience. We're glad our team made the process easy and enjoyable. Thank you for choosing BMW of Rockville for your service needs!
"Great service by BMW Rockville today! Thanks Jared for..." Great service by BMW Rockville today! Thanks Jared for your thoughtful care. And video of car being reviewed! Wow! I even have a typed estimate for new tires when I’m ready! Thank you.
Business response:
Thank you for your 5-star review. We're glad that Jarred made your experience top-notch. We know you have a lot of choices when it comes to servicing your BMW. Thank you for your trust in our dealership!
"The dealership provided an excellent service,..." The dealership provided an excellent service, specifically Joy gave very detail explanations, warm arrangement, and frequent updates. This was the best service that I have got in the past compared to other dealers such as Lexus, Honda, Toyota and Acura dealer,
Business response:
We couldn't be happier to read your review. Thank you for taking the time to leave your comments regarding Joy and our service staff. It was a pleasure assisting you with your service needs.
"My service advisor Joy Chilcoat is excellent at customer..." My service advisor Joy Chilcoat is excellent at customer service and follow up. Joy is very thorough and always able to answer my questions. She excels at her job
Business response:
Thank you for your feedback regarding your most recent experience with Joy. We're absolutely thrilled to read your feedback. Thank you for being part of our BMW of Rockville family!
"I normally dread dealing with auto service departments,..." I normally dread dealing with auto service departments, they are mostly male and condescending. Today’s experience of pick up, servicing and return was done professionally and smoothly. It was also COVID- smart, meaning contact-free. Thank you Chelsea!
Business response:
Hi Audrey, We're glad you felt 100% comfortable with our service team and our processes. We work very hard to ensure you have a 5-star experience. Thank you for choosing BMW of Rockville for your BMW needs.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 5,109 reviews.
When is BMW open?
BMW is closed now. It will open at 12:00 p.m.