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BMW
- Automotive
- Thousand Oaks, CA
About this business
Location details
3645 Auto Mall Drive, Thousand Oaks, CA, 91362, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
"everyrhing requested was done in one day" I got a ride home by the BMW shuttle after dropping off my car in the morning. Two recall items were repaired and I also got an oil and filter service. After repairs were completed I was picked up by the BMW shuttle and taken back to the dealership.
Business response:
Hello, we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
"Regular Maintenance" My experiences with BMW and Rusnak have always been fantastic. My experiences with BMW and Rusnak have always been fantastic.My experiences with BMW and Rusnak have always been fantastic.
Business response:
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please don't hesitate to reach out!
"BMW Purchase experience" 5 star service, very friendly and made it easy.. I definitely would recommend you on buying from them. Thank you Martik your the best, referring my friends and family to you!
Business response:
Hi there, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
"Very happy - again!" Victor Bouhadana helped me once again to select a perfect BMW. Everyone else I also dealt with in the process was professional, efficient and very friendly. Thank you all!
Business response:
Thanks for highlighting some of our staff who helped make this such a great experience! Until the next time we meet, take care!
"BMW Service" Although I believe the front inside welcoming needs work, which I understand is being address finally, it will make the experience more professional. My car needed service as the oil light was on so I stopped in, in without an appointment. I was greeted by a tall thin gentleman, he was wonderful, forgot his name, I usually see Renee but she is always busy and seems to be in a Rush so I saw Michael Powell and I was very happy with our exchange and I will continue to see him in the future, he was wonderful! Thank... read more
"Overall good experience - Pick up was clumsy though" Overall good experience but felt that the pickup experience could have been much better as I had to wait to talk with a service person before I could obtain my car. They were all busy either on the phone or with customers and my car was ready after a routine checkup. I think the move to NOT staff the cashier's desk was unfortunate and not in the customers best interest. If we had additional questions about the repair I would ask to speak to a service rep.
Business response:
Hello, we really appreciate your feedback! Until the next time we meet, take care!
"Excellent service in all aspects. Zak took care of all my..." Excellent service in all aspects. Zak took care of all my needs in service. My BMW is working perfectly fine now after they got there hands on
Business response:
Hi, thank you so much for the positive review! Thank you again for leaving us this response!
"great staff" Everyone at the dealership is friendly and eager to help. Setting up service is easy and all work done that needs to be! I have had nothing but great experiences from purchasing, to servicing, to return.
Business response:
Hi, thanks for your praise and kind comments about our team. We do hope we can be of assistance in the future. Take care!
"Best dealership ive dealt with in a long time" From the moment i walked into rusnak bmw to the moment i picked up my dream car adam In the bmw sales department made me feel at home and walked me through the tedious process of ordering my first bmw individual car. From adam in sales to amir and mehran in management and nancy in finance they made this usually problematic process a breeze adam was very patient through out the whole building process and checked in with me regularly as the car took 3 months to ship from germany.... read more
Business response:
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to reach out to us if you need anything. Have a wonderful day.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 4,036 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.