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BMW
- Automotive
- Thousand Oaks, CA
About this business
Location details
3645 Auto Mall Drive, Thousand Oaks, CA, 91362, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
"Great experience" The staff was exceptional. The whole experience was seamless. Patrick was a great sales person. Nancy in finance was great. The entire dealership is professional.
Business response:
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
"Efficient Service " We are from the Bay Area and were in Weslake to attend a funeral when our "Drivetrain Malfunction" light came on. Imagine the panic that set in being 300+ miles from home. I was 3 miles from Rusnak BMW, so I immediately called their service department and was told to bring my BMW in immediately. I was assigned to Service Advisor Art Simcox who was efficient, professional and sympathetic to our situation, yet realistic . He saw us immediately, but told us that diagnostics could not be run until the next m... read more
Business response:
Hi, thank you so much for the positive review! We look forward to your next visit! Take care!
"Nice place to do business!" Everyone was so friendly and nice. Great selection of cars. I would return here if I was purchasing another BMW. Victor was amazing. Thank you lobe my new car!!!
Business response:
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! Thank you again for leaving us this response!
"Great People, Great Service...oh yes, great car, too (:" 5 BIG stars for Mike Powell. He is especially great to work with, and everyone there -from George who sold us our BMWs to the team that always has a smile when they check my tire pressure - make Ruznak BMW an exceptional dealership.
Business response:
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thanks again for taking the time to leave us this information about your recent visit. Take care!
"Check Engine Light" Came in for a check engine light. Renee was lovely and helpful as usual. She arranged a loner for me even though I had not reserved one in advance. Great experience as always!
Business response:
It is great to hear everything was done quickly and to your satisfaction! Feel free to reach out to us if you need anything. Have a wonderful day.
"new lease" Visited the dealership to lease my new car( 3rd time with Mark Weisberg!!!). great experience. It is the pleasure to work with Mark. Knowledge, experience, quick, efficient, supportive. Got the great car. Thank you Mark.
"Rusnak BMW Westlake is Awesome!! Consistent Proven Reliable" Everyone doing a great job at Rusnak Westlake. Have been coming here for 25+ years and their work is consistent from Sales to Service. I live in Santa Monica but prefer to go to Westlake Village Rusnak for sales and service. Zach was my service advisor and he promptly took care of the service in a very friendly and professional manner while I waited in the beautiful clean lobby area they have. I also got to run into Mehran who is in charge of the Sales Department ... read more
Business response:
Hello, thank you for sharing your positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon!
"Amazing Customer Service " I have been taking my car to this dealership for over 9 years and they have always given me very good service. ART SIMCOX my service advisor always treated me as family and they always have my car ready on time. My sales advisor Vitaly Sklar is also amazing. Thanks guys for always taking care of my needs.
Business response:
Hi there, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
"Excellent as always" Came in for a maintenance service on my 440xi GC and Mike handled it beautifully as usual. Perfection all round, could not wish for more!
Business response:
It is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 4,036 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.