This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Thousand Oaks, CA
About this business
Location details
3645 Auto Mall Drive, Thousand Oaks, CA, 91362, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
"Great experience" Vitaly was wonderful and made the entire experience effortless for us. We got a great deal on a new car and we would definitely return to Rusnak in the future.
Business response:
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please don't hesitate to reach out if there's anything additional we can do for you.
"911 Emergency stop !! " My wife was driving our BMW X6 from Santa Maria to L.A to pic me up from the Airport, on our way back smog and sign on the dash show radiator water level down. I stop at a gas station to check the engine and find out visual leak by the expansion tank. I continue driving on freeway 101 and found closes BMW dealer was Rusnak BMW and I top by. Supper service,( Renee ) received my card and not only provide me with a replacement car with in 30 min, wile my car was getting fix, they also fix recall items, ... read more
Business response:
We're glad to hear you found our staff was so knowledgeable and helpful! We are always more than happy to assist you if anything else comes up. Take care!
"Efficient, knowledgeable, friendly. Pick any three." Located the car I wanted online and requested a online quote. Darren responded in minutes with the requested info. We had a great online email exchange during the next few hours where no pressure was exerted, questions were accurately dealt with, and I ultimately made an appointment for the next morning to come in and buy the car. Darren was nice enough to hold if for me with no deposit. Darren had the car fully detailed. The finance application was easy to complete and L... read more
Business response:
Thank you again for taking the time to let us know how we did. We hope you have a great day! Please don't hesitate to reach out to us if there's anything more we can do!
"EXCEPTIONAL SERVICE, UNBEATABLE PRICES!" From the service department to the sales department I had the best experience possible. The team at Rusnak worked hard to ensure that I was completely satisfied with my purchase. They are honest, they are knowledgeable, and they take the time necessary to answer all questions and explain all of the details. AND...before I drove off the lot Jordan spent 30minutes setting up my car (phone, trunk height etc) and taught me how to use all of the features! THANKS RUSNAK!!!!!!!
Business response:
Thank you, Marci! We strive for 100% satisfaction, so it's great to know our efforts paid off.
"Great customer services & I’m very happy with my new bmw " Very pleased with my new car &also the great customer service from the salesman Vitaly to the finance manager to ever person that is working there !
Business response:
Hello there, we appreciate you taking the time to leave us this feedback. We can't wait to see you again, have a great day.
"Excellent service " Art was so helpful and friendly. I couldn’t ask for better service. And my car was washed and vacuumed when l picked it up. Thank you!
Business response:
Hi there! We're so happy we were able to help you out! Thanks again for the recommendation, and have an amazing day!
"Excellent customer services in Service Department " I am very happy with the customer services and work done on my care with trust. Thank you very much to everyone in the BMW Service Department, especially thanks to Mike Powell and technicians.
"Turned in expired lease; Got new 540i" My lease was up on my 2016 BMW 535i and George Bonnaz really worked with me to find the perfect replacement. After a lot of searching ( I had to have some very specific bells and whistles) George was able to find me my dream car! I'm lovin it!
Business response:
Hi there! We're so happy we were able to help you out! We sincerely thank you for the positive review, and look forward to seeing you again soon!
"Brake problems on CBC" Brake fluid light stayed on even if we added fluid. So Mike was able to explain that the filter and the fluids needed to be replaced. Prompt and efficient.
Business response:
Hello, thank you for sharing your positive experience! We're looking forward to your next visit with us!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 4,036 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.