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BMW
- Automotive
- Towson, MD
About this business
Location details
700 Kenilworth Dr, Towson, MD, 21204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Jim Gugliete always greets you with a smile or a funny story. He has been my service advisor for years and is the reason I continue to get my vehicle serviced at BMW of Towson. Jim is honest and very knowledgeable when it comes to your vehicle. He takes his time when explaining the work to be performed and keeps you updated with the servicing process. He always makes you feel important, never rushes you and takes the time to answer your questions. He will check with you after the service is completed to ensure you are satisf... read more
I took my M3 in for service and Jim Gugliette was the service advisor I work with. He was excellent, he explained everything was very friendly and helpful. He also had all worked promised completed on time as promised. Great Job Jim, you need more employees like Jim Gigliette!!!!
Over the past 4+ years in dealing with Towson BMW, one gentlemen in your Service Dept reall stands out as a true caring professional, and that's Jim Gugliette! Jim is a gentlemen who really cares about the overal customer experience you receive and expect from the Top rated BMW dealer in the Baltimore metro area, Townson BMW! Jim is always listening to the customer so as he can help you through the service process and make it as painless as possible! He will always call you to give you a heads up on when your service is abou... read more
I want to take the time to recognize Jeff Beall who was my sales rep throught the purchasing process. He was most engaging and supportive. He wasn't pushy and While I am aware that he wants to make a sale, he din't let that goal overrule his desire for me to be satisfied with the product and the price. That has not always been my experience in car purchasing evn with "upper end" vehicles. In short he was the difference in my purchasing my car!
I've been taking my BMWs to this dealership for years. Jim Gugliette is awesome and keeps in touch throughout the repair. He explains everything very clearly and makes sure you are at ease before letting you leave.
I have been getting my X 5 serviced here for last 5 years, and I can assure anyone going for service here just ask for Derrick and he will make your life so easy.
I've had many experiences with this bmw service center, and if your taking your bmw in for service, ask for Jim; he will make your life easy.
I bought my '11 X5 35d CPO in Jan '14; from that time this dealership has taken care of everything for the vehicle. My service advisor has made himself available to me day and night and in his scheduled absence he has made sure I have been taken care of, before I even arrived to the dealership. I've dropped in with questions, I've scheduled for service and questions and hands down these guys have never let me down. The sale of the car was pretty simple, I had done my research and knew what I was buying. The day of the sale I... read more
I have now purchased three BMWs from Nic Brown and each has been a satisfying experience. Nic brings deep product knowledge and focus to the transaction, along with a considerate and attentive demeanor. He approaches pricing and negotiation with fairness and transparency. My latest purchase was an X3 on December 19, 2014, and Nic came in on his day off without prior notice to help get the deal done before a Christmas trip. His attention to detail -- things you don't think of yourself -- is very comforting. This was just anot... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 2,738 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.