This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Cedar Rapids, IA
About this business
Location details
4001 1st Ave SE, Cedar Rapids, IA, 52402, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
I have been in the market for a BM X5 for some time. I found one at this dealership but since I live an hour from the dealership and some work commitments, I needed to get the deal done earlier than expected. James and the team bent over backwords to accomodate my schedule. Rob the business manager was also very helpful.
We had been discussing the need for a new car for quite some time. Our 2000 Passat had almost 180,000 miles on it and had been a great car for us, but we are facing a lot of long road trips to visit family and just felt we would be less anxious if we had something newer. We had been reading about the 2011 Jetta and found some mixed reviews, but after seeing one and driving one, we realized that with the options we wanted, it would not be a step down from the Passat. We decided on a Thursday night to buy the new Jetta but the... read more
We traded in a Kia Sorento and purchased a new one. We have been so pleased with our Sorento that we would not have anything but... We feel it is a great vehicle. The service we have recieved over the past 5 years has been excellent. Not one bad person at the dealership. This time we had Karen Klann for our sales person and she was very understanding of our needs. And very helpful. Rob the guy that does the financing is an awsome person.. He has always been able to finance us. We are very pleased with our new 2011 Kia Sorent... read more
Great team. Gave me a really good price on my trade-in. Very competitive price on my Golf TDI. And when no one else could get me the exact car I wanted, these guys did. Really nice people too. No "let me talk to my manager" B.S. Just pure, genuine professionalism. I would definitely recommend them and already have.
I purchased a used BMW from Brian, one of the managers, and could not have been happier. He provided the total history of the car before the dealership received it, and he went through every detail that the extended warranty provided. He followed up after the purchase to make sure I didn't have any questions or concerns about the purchase. I couldn't have had a better car buying experience. I haven't used the service.
Eric Jensen is great, I actually called the dealership I think a couple weeks before, but then thought I had found a better deal somewhere else. The deal feel through and I call back Park Place Motors, but they couldn't remember who talked to me so they sent me over to Eric Jensen. (Or actually passed the phone off to him since I live in TX) They put up with me canceling my deposit then changing my mind again after yet another local deal turned out to be a flooded car. Anyways we went half on shipping and they went ahead and... read more
"Completely dissatisfied . They said they will give the..." Completely dissatisfied . They said they will give the car Saturday but that did not happen. It’s an old truck with suspension all rusted out I asked to check that they said everything is okay. The dealer did not explain anything to me what and all they did . It looks like they just want me to take my truck and leave.
Business response:
We take our Customers feedback very seriously and would like to learn more about your experience. If you could provide us with your contact info so we can look into this further it would be much appreciated, or if you would prefer you can reach our Service Manager Preston Valdez here at 319-366-4000 or at preston.valdez@mcgrathauto.com. We appreciate any further feedback we can get on this.
"It took 3 hours for a scheduled maintenance appointment...." It took 3 hours for a scheduled maintenance appointment. They warned me it would be long but I didn’t expect it to take that long. Then I had to return later because they messed up some gauges that I couldn’t recover on my own.
Business response:
Your business with us is important. Thanks for taking a moment to let us know how your recent experience went. We welcome all customer feedback as we are always trying to improve. We have shared your comments with our team and we'll be reaching out to you.
"Horrible service. Incompetent mechanics. Liars in the..." Horrible service. Incompetent mechanics. Liars in the service department. Didn't even try to solve our problem. Didn't test drive to find the noise we were complaining of. Local mechanic analyzed and fixed problem on 5 min. Will NEVER use McGrath again!!!
Business response:
We appreciate your feedback. We always want to hear from customers, whether good or bad. We are investigating this and we made our management team aware of your review. We will be in touch.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 4,409 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.