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4011 20th St E, Tacoma, WA, 98424, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 5:30 p.m. | |
| Tue | 6:00 a.m. to 5:30 p.m. | |
| Wed | 6:00 a.m. to 5:30 p.m. | |
| Thu | 6:00 a.m. to 5:30 p.m. | |
| Fri | 6:00 a.m. to 5:30 p.m. | |
| Sat | 6:00 a.m. to 4:30 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Darrin made buying my first BMW such a great experience. There was no hassle. They made it so easy and fast and I have an awesome car. They took the time to go over all the functions of the car. Answered all of my questions. Encouraged me to come back in or call if I had any other questions or concerns. Everyone was so helpful and treated me so well. I can’t say enough about the awesome service.
We have purchased 3 cars in 12 years from this dealership. Bruce has always been our salesperson. He is very personable, trustworthy and really knows his cars. Wouldn't buy anywhere else. Service Advisors are also very personable, fair minded and customer oriented. Cars are always returned clean, and the work requested is done as promised. We have had 2 service Advisors - Keith Van Winkle and now, Rick Knoll. Both have been great to deal with and work well with the sales department. Rich went out of his way to co-ordinate so... read more
I ordered my 2 series from Bruce then after my car arrived the whole team was great professionals, no pressure, Bruce did follow up with me after I purchased my car. I would give Bruce 10 stars.......:)
We worked with Benjamin and had just a very professional and terrific experience. He was a total gem to work with and the real reason I chose to buy my new car from him as the salesperson and BMW NW as the dealership. There was no pressure, just a positive experience. How often can you say that about purchasing a vehicle! Everyone I worked with was great; Corey in parts, Andrew in service, Aaron in the genius department and best of all, Benjamin in the sales department. Thank you so much and I am totally enjoying my beautifu... read more
Business response:
Thank you for taking the time to leave a review. Benjamin, Corey, Andrew and Aaron will really appreciate your kind words and feedback. Congratulations on your new X5. We hope that everything is going well. Please let us know if you or your vehicle needs anything.
I was ready to buy my first BMW and was somewhat apprehensive about the whole car buying experience. This dealership couldn't have been further removed from the stereotype! Kevin was great to work with. He's extremely knowledgeable and trustworthy. He didn't try to "sell" me and was very professional. I absolutely love my X1 and I will never buy a car anywhere else but BMW Northwest! I've already told several people about my great experience!
Business response:
We appreciate you taking the time to write a review. Kevin will really appreciate your kind words. Congratulations on your new X1, we are very happy that you are loving it so far.
I was very happy in dealing with Mark. He was very professional and straight forward in helping me with the questions and my needs. The staff was very courteous and willing to assist us in any way. I was satisfied with the negotiation of the car and price. 100% Satisfied.
Business response:
Thank you for taking the time to write a review and share your experience. Please let us know if you or your vehicle needs anything.
They were very helpful at getting right back to me and going over and beyond helping me to get the exact vehicle I wanted even when there were only a few with exactly what I wanted they were able to get it for me :) they always got back by phone, text , and email whichever was easiest for me at the time. Sent pictures when I asked. Just the Best experience I could ask for . Thanks again for getting me the car of my dreams
Business response:
Thank you, Jodi! We really appreciate that you shared your experience. Your review means a lot to us. Congratulations on your new vehicle, please let us know if you need anything.
My wife and I recently purchased a 2006 BMW. While checking the VIN i discovered 2 open recalls. I contacted Ryan via email and the next day the part is ordered and awaiting its arrival for installation. I was expecting some run around and difficulty. Nothing could be further than the truth. BMW NW has definately earned my future business.
Business response:
Thank you for taking the time to share your experiences. We are glad that Ryan was able to answer all of your questions and get you in the right direction to get that recall taken care of. Thank you again for your review, your feedback means a lot to us. Please let us know if you need anything.
Ron worked with me for over 10 months to find the specific car that was to become my 6th beemer. It appeared on the lot on a Thursday and I owned it that same Saturday. His work before, during and after has been exemplary. Just had a cosmetic issue appear on Friday that he, Allen Deen (GSM) and Steve King (service dept manager), handled personally while I was on lunch break on Monday. Ron knows his product, and is a genuinely nice guy. I wholeheartedly recommend him and BMW Northwest for both sales and service needs.
BMW has a 4.6 star rating with 3,876 reviews.
BMW is closed now. It will open at 6:00 a.m.