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BMW
- Automotive
- Tacoma, WA
About this business
Location details
4011 20th St E, Tacoma, WA, 98424, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 5:30 p.m. | |
| Tue | 6:00 a.m. to 5:30 p.m. | |
| Wed | 6:00 a.m. to 5:30 p.m. | |
| Thu | 6:00 a.m. to 5:30 p.m. | |
| Fri | 6:00 a.m. to 5:30 p.m. | |
| Sat | 6:00 a.m. to 4:30 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
BMW Northwest makes you feel like you are their one and only customer. Their sales staff is friendly and non-pushy. They work hard to find you a vehicle that works for you and have many options to choose from. They are knowledgeable about the product and have a passion for what they do, and it shows! Working with Bjorn was one of the easiest car buying experiences I've ever had and I will be sure to come back to BMW NW to work with him again! Not only was the sales aspect of this deal seamless but I was also given an opportu... read more
Business response:
We really appreciate your feedback! Thank you for taking the time to write a review. Please let us know if you need anything.
My 2005 325xi had almost 170,000 miles on it and somehow I bought a 2015 BMW motorcycle that was beyond my skill level, I needed help! I contacted Mark in pre-owned sales online and he was beyond amazing! He, along with BMW credit, and the finance department got me into a great pre-owned BMW with good terms. It was smoothest transaction ever! Thank you so much for fixing 2 issues for me!
Business response:
Thank you for you review, your feedback means a lot to us!
I had previously shopped around for a good deal on a gently used car. There is a huge difference in the quality of service with their so called competitors. I highly recommend BMW NW.
Business response:
Thank you for taking the take to share your experiences. We really appreciate your feedback. If you need anything or have any questions, please let us know!
NW BMW's customer service is outstanding! Great emphasis was placed on balancing my desires while perusing all affordable options. The X5 is a superb vehicle, and every detail of the vehicle was thoroughly explained! Thank you for making this a wonderful experience from start to finish.
Business response:
Thank you for taking the time to write us a review! We really appreciate your feedback. It's great to hear we were able to make sure you have always had a wonderful experience with us. Please let us know if there is anything further we can assist you with. Thank you again, we hope you have a great day!
Everyone at BMW Northwest are friendly and always make you feel welcome weather you are there to purchase or just to look around at the cars. The sales staff never pressure the customer but instead they give honest information and helpful service.
Business response:
Good morning Bmwfan, thank you for your wonderful review! We work really hard to make sure everyone feels at home and like part of our family. We are glad to see that you felt welcome and that our staff was there for you. If you need anything at all, please let us know. Thank you again for your kind words, we hope you have a wonderful day.
From the time I walked in the door till the time I was out the door, Nothing but excellence and proffessionalizim. Great customer service. Need to teach some of these other bussinesses about customer care.
Business response:
Joyce2aiden, we appreciate you taking the time to write a review, it means a lot to our BMW Northwest family. Please let us know if there is anything we can help you with in the future. Again, thank you for your kind words.
The Service Manager was informative and clear and solved the Recall issue. He invited me to come to the shop and he would take it from there. When I arrived the people were welcoming and professional even though it was a Recall. I felt welcomed and decided to wait for the work to be done. It was done within an hour. Thank you for your integrity and timely work.
Business response:
Delaney, thank you for taking the time to write a review regarding our Service Department and Steve. We understand that recalls can sometimes be a surprise. We are glad we were able to make it a more enjoyable and quick experience. Please let us know if there is anything you might need in the future. Thank you again for your kind words, we really appreciate your feedback.
Purchased our first BMW a few years ago at another local BMW dealership, so expected to get our new BMW from the same dealership. Researched the model with the options my wife wanted on line to come up with a fair price. Also, researched the fair trade-in value of her current BMW. With this information in hand, made a trip to the dealership expecting to make a deal. We weren't even close on the price for the new car or what they would give for the trade-in. And they would not negotiate. We walked out. Later that day I called... read more
Business response:
Thank you for your genuine review regarding our Sales Department and Jimmy. Congratulations on your new BMW! Jimmy will be ecstatic when he reads your kind words. We really appreciate you taking the time to share your experiences with us. The best "thank you" that we can receive is a review and a recommendation. Please let us know if you have any questions regarding your new vehicle, we are always here to help. Thank you again for your review and recommendation, we hope you have a wonderful day.
BMW NORTHWEST IS IN OUR OPINION THE BEST,FROM BUYING TO SERVICE THEY CATER TO THE CLIENT KEEP YOU INFORMED AND ARE THE MOST PLEASING GROUP OF PERSONNEL TO WORK WITH
Business response:
We appreciate all and any feedback, it is how we improve in the future. Thank you for sharing that our hard work is paying off. Please let us know if there is anything we can further assist you with.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 3,876 reviews.
When is BMW open?
BMW is closed now. It will open at 6:00 a.m.