This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Tacoma, WA
About this business
Location details
4011 20th St E, Tacoma, WA, 98424, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 5:30 p.m. | |
| Tue | 6:00 a.m. to 5:30 p.m. | |
| Wed | 6:00 a.m. to 5:30 p.m. | |
| Thu | 6:00 a.m. to 5:30 p.m. | |
| Fri | 6:00 a.m. to 5:30 p.m. | |
| Sat | 6:00 a.m. to 4:30 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Came to BMW to get a new car, just like that..in and out. Very stress free, wonderful customer service, made friends and had coffee with cookies! Spent a very short time there and left with an fabulous car. Got a very, very low interest rate too. Overall great experience. A few days later I went back to get new wiper blades and it was the same experience, just for wiper blades! Thank you!
Business response:
Krista Bishop, congratulations on your new vehicle! We try to make the car buying experience more fun, quick and friendly so all you have to worry about is how excited you are about your new vehicle. We appreciate your feedback letting us know that our hard work is paying off. We are glad to know not only is our hard work paying off in one department, but in all. Thank you again for your genuine review. Please let us know if you have any questions regarding your new vehicle.
Our sales person name Kevin was the best sales person i have ever seen before but the guy who worked in finace was rude ans disrespect. Overall we bought new bmw 2016 and feels great.
Business response:
Asugar, thank you for your kind words. Congratulations on your new vehicle! We appreciate your feedback regarding Kevin and our Finance Department. A way we try to improve is by learning from customers genuine reviews/feedback. If you have a moment, we would like to hear more about your experience in finance. Please call us at 253-517-2689. Thank you again for your feedback!
BMW NW clearly stands behind their product and their customers, before and after the sale. The satisfaction I experienced at this store is beyond the best. ..way above my expectations. This store consists of friendly professionals who go above and beyond to help you. I would highly recommend BMW NW to anyone either looking to purchase a vehicle or to have service done, I've done both.
Business response:
Good morning Jayce, and thank you for your feedback. BMW Northwest is grateful for your recommendations for our sales and service departments and we look forward to your future visits.
I have been a customer since 2009, Dave Quinn has been the best customer service person ever he gives over 100% of him to make sure our needs have been met. When I have any questions or problems with our cars I'm confident that he will make sure that our cars will be taken care off. Thank you very much to Dave Quinn!!!
Business response:
Thank you Fsanchez84 for your review. We really appreciate your kind words about Dave and your continued business. Have a great rest of your day and we look forward to your future visits.
My family has purchased a handful of cars through BMW Northwest and we would not consider going elsewhere. Their sales staff is so friendly and helpful, without being pushy. Their service department is professional, straightforward and timely. The loaner car program is outstanding - I've never been stuck without a car while mine is in for service. But beyond sales and service, BMW Northwest is a just a fun place to be. The facility is clean, welcoming and always stocked with fresh coffee and snacks. Not to mention, the showr... read more
Business response:
Thank you hjtaylor for your review! We really appreciate the thorough description you have given. It paints the picture of our dealership and shows how we pride yourself in giving a top notch experience to our clients. Thank you again and we look forward to your future visits!
Recently I scheduled a service appointment for my 2012 528i and I could not have been more pleased with the service I received. From the time I arrived to my shuttle ride to and from the dealership the level of service was exceptional. My service adviser Keith took the time to answer all of my questions and even gave me some helpful advice for up and coming service needs. As far as I am concerned Keith went above and beyond my expectations and I truly enjoyed the overall experience. Thank you BMW Northwest!
Business response:
Thank you Erik, for your feedback! We genuinely appreciate you taking the time to write Keith a review. Keith is known for being patient, honest and making sure his client's needs are met. I will make sure that Keith see's your review; it will make his day. Thank you again for your feedback and have a great day!
I have been a customer since 2003 when i purchased my 2013 x3.the service has been timely and efficient each time .the facility is great and the service manager took care of my car.(oskar)
Business response:
Hello Larry and thank you for your review. We appreciate your feedback and look forward to your future visits.
I've been bringing my BMWs to BMW Northwest since arriving to the area in 2005. My most recent visit for service in February is a reminder of why I return time and time again. I had confused my scheduled service appointment showing up one day earlier. Did they turn me away and ask me to come back the next day as originally scheduled? Nope. They worked me into their schedule without hesitation for that day understanding I already took time off work to get it done. For his keen understanding of my situation and true profession... read more
Business response:
Thank you Roach for sharing your experience you had with our service department. It is both reassuring and satisfying to hear from a long time customer that you always have a pleasant experience when coming to our dealership. We value Keith and his work, and know he will be very happy you have recommended him for future visits. Thank you again and we hope you have a great day!
My husband has been a customer of BMW for 30+ years and I since 2007. We both have 2004 BMW's, mine a 325CI and my husband has an X3. Our Service Consultant is Dave Quinn. We have had nothing but outstanding service on our vehicles, thanks to Dave, and they have been so well maintained by BMW that we both get comments on how great they look, and surprised reactions when we tell them the year of our vehicles. Any service completed by BMW has been well diagnosed and quickly taken care of. Our vehicles still run well and look a... read more
Business response:
Thank you, Dianne for your review. We appreciate how highly you have spoken of our service department. It will make Dave's day especially to hear that you always have a top notch experience when visiting with us. We appreciate you taking the time to share your feedback and we look forward to seeing you at your next!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 3,876 reviews.
When is BMW open?
BMW is closed now. It will open at 6:00 a.m.