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BMW
- Automotive
- Tacoma, WA
About this business
Location details
4011 20th St E, Tacoma, WA, 98424, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 5:30 p.m. | |
| Tue | 6:00 a.m. to 5:30 p.m. | |
| Wed | 6:00 a.m. to 5:30 p.m. | |
| Thu | 6:00 a.m. to 5:30 p.m. | |
| Fri | 6:00 a.m. to 5:30 p.m. | |
| Sat | 6:00 a.m. to 4:30 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Original repairs were defective and dealership didn't want to cover defective repairs. Wanted to charge me double the price to pay for thier mistakes. Very unprofessional, not customer oriented
Business response:
If there was a mistake on our end, then I sincerely apologize. It's surprising to see this feedback and I would like to learn the details of your experience. Please call me directly if you're willing to have a conversation about what happened here. Thank you, Jay Senon - Service Manager - 253-896-2502
Brandon the service person was great. He was helpful and knowledgeable. BMW Northwest always has good service.
Business response:
Thank you for giving Brandon a special shoutout! We appreciate your business here at BMW Northwest!
Always pleasant and felt a sincere desire to satisfy my needs. The facility was imacculate and increased my Confidence I had come to the right place. The service was completed as quickly as possible and we win required additional effort to contact the extended warranty service the action was taken without hesitation. Thanks to both Jeff and Emelia for their effort in keeping the car on track.
Business response:
Thank you for the great review! We are so glad to hear that you had such a successful service experience working with Jeff, Emelia, and the BMW Northwest team. Drive safely, and we hope to see you back again down the road!
This visit presented some complex issues; lots of warning messages in several different areas. It was all diagnosed and repaired seamlessly.
Business response:
Bob - Thank you for your five stars! We are delighted to hear that all of your concerns were properly and thoroughly addressed. Safe driving from our BMW Northwest team!
Staff was nice and friendly easy to work with I was satisfied with what I purchased.
Business response:
Thank you for choosing BMW Northwest! We're very pleased you had a fantastic buying experience with us. Take care!
I bought a new car here and have had it serviced here as well. The service has been seamless, from ordering the car, delivery and then scheduling and getting the car serviced. Andrew Cushman has been the service advisor on several appointments and he is excellent. Skilled communicator, helpful and timely.
Business response:
Thank you for taking the time to review us! We are so glad to hear that you are confident in Andrew and the BMW Northwest team to get the job done. Drive safely, and we hope to see you back again down the road
My Wife and I had a very horrible experience at BMW Northwest the day we went to purchase our New BMW. The BMW Certified Manager, Chris actually insisted and demanded that we also purchase a LoJack for an additional $900 plus. I informed Manager Chris that we didn't want or need a LoJack but he put more pressure on us the pay for something we didn't want. I was shocked and upset at this but I stood my ground and after almost 30 whole minutes Manager Chris realized that we were about to walk out and go somewhere else got smar... read more
Great service experience each and every time. Friendly staff. Service advisor replaced a dislodged body/door trim piece before car was taken to the service area.
Business response:
Thank you for taking the time to review us! We are so glad to hear that you had such a successful service experience working with the BMW Northwest team. Drive safely, and we hope to see you back!
They personify service especially David Quinn. They make service feel like family. I always feel welcome and that they have my interest at heart. I went to another dealership once and then switched to BMW Northwest and have stayed with them since. They have been accommodating of my schedule and changes. The ambience is very professional yet has a personal touch and so is the service. I plan to stay with them and if I was ever not happy with anything, I feel that I would be able to tell them and they would listen and work tow... read more
Business response:
Thank you for the awesome review! We're glad to see that David was welcoming, accommodating, professional, and wonderful to work with. It makes us happy to have your confidence in our team! See you again next time here at BMW Northwest!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 3,876 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 6:00 a.m.